Manager, IT - AV Collaboration Engineer

Job Description

The Manager, It - AV Collaboration Enginee r at a glance ...

The Manager, It - AV Collaboration Engineer is responsible for the engineering, design, implementation, and continuous improvement of enterprise audiovisual (AV) and unified communications technologies. This role ensures reliable, secure, and consistent collaboration experiences across corporate offices, sales offices, executive spaces, manufacturing locations, and remote work environments.

The engineer will own technical standards and solutions for conferencing platforms, room technologies, AV infrastructure, and related collaboration services. The role partners closely with the Operations Team, Facilities, Network, Security, Infrastructure, business stakeholders, and external vendors to deliver scalable solutions that improve communication, productivity, and employee experience.

Key Ingredients:

Collaboration Platform Engineering

- Engineer, deploy, and support enterprise collaboration solutions, including Microsoft Teams Rooms, Crestron, Logitech, and other conferencing technologies.
- Manage room configurations, device provisioning, conferencing policies, platform integrations, and technical standards.
- Develop repeatable engineering patterns and automation that improve deployment consistency, reliability, monitoring, and supportability.
- Evaluate emerging collaboration technologies, lead proofs of concept and pilot programs, and provide recommendations for enterprise adoption.

AV Infrastructure Engineering

- Design and implement AV solutions for conference rooms, training rooms, executive spaces, digital signage, and manufacturing environments.
- Engineer solutions using technologies such as Microsoft Teams Rooms, Crestron control systems, Logitech room systems, digital signage platforms, AV-over-IP, audio processing, cameras, microphones, displays, and related infrastructure.
- Create and maintain enterprise AV standards, reference architectures, room designs, bills of materials, deployment guidelines, and engineering documentation.
- Establish lifecycle standards and roadmaps for AV hardware, software, firmware, and room technologies.

Operations & Reliability

- Provide Tier 3 engineering support for complex AV and collaboration incidents and problems.
- Lead root-cause analysis for recurring or high-impact issues and implement permanent corrective actions.
- Guide managed service and support partners in troubleshooting audio, video, networking, device, and conferencing issues.
- Define and improve monitoring, health reporting, performance metrics, and operational processes for the AV environment.
- Maintain accurate asset, configuration, and lifecycle information for deployed AV technologies.

Project Engineering & Delivery

- Develop technical designs, solution options, project estimates, and pitch decks for collaboration and AV initiatives.
- Lead the technical delivery of AV workstreams for office renovations, new sites, conference-room deployments, and technology refreshes.
- Coordinate with Facilities, Construction, Network, Security, Infrastructure, and vendor teams to ensure solutions meet enterprise standards and technical requirements.
- Develop business cases and funding requests for future collaboration initiatives and lifecycle investments.
- Validate solution designs, oversee implementation and commissioning, and ensure appropriate testing and operational handoff.

Vendor & Partner Management

- Provide technical direction to AV integrators, hardware manufacturers, managed service providers, and other technology partners.
- Review vendor designs, statements of work, and technical proposals for alignment with enterprise standards and architecture.
- Coordinate equipment procurement, maintenance, licensing, warranties, and support requirements.
- Hold partners accountable for technical quality, documentation, and successful delivery.

Documentation & Knowledge Management

- Create and maintain architecture diagrams, technical standards, engineering procedures, support documentation, and knowledge articles.
- Develop technical and end-user guidance that enables effective adoption and support of collaboration technologies.

Recipe for Success: Apply if this sounds like you!

- 5+ years of hands-on experience engineering, deploying, and supporting enterprise AV, video conferencing, or unified communications solutions.
- Strong experience with Microsoft Teams Rooms and enterprise conferencing environments.
- Hands-on knowledge of AV system design, audio/video signal flow, control systems, cameras, microphones, displays, audio processing, routing/switching, and room integration.
- Experience troubleshooting complex AV issues across endpoints, networks, platforms, and integrated systems.
- Working knowledge of enterprise networking concepts relevant to AV and unified communications, including TCP/IP, VLANs, QoS, multicast, and AV-over-IP.
- Experience developing technical standards, designs, documentation, and lifecycle plans for enterprise technology environments.
- Experience working with AV integrators, technology vendors, managed service providers, and cross-functional infrastructure teams.
- Strong communication, problem-solving, project coordination, and stakeholder-management skills.

Preferred Qualifications

- Bachelor's degree in information systems, Engineering, Computer Science, or a related field, or equivalent relevant experience.
- Microsoft Teams or Microsoft 365 certification relevant to collaboration technologies.
- CTS (Certified Technology Specialist) or related AV industry certification.
- Crestron, Logitech, Biamp, QSC, Cisco, Poly, or other relevant manufacturer certifications.
- Experience with Microsoft Teams Phone, Direct Routing, SIP, digital signage, AV-over-IP, enterprise monitoring, and automation platforms.
- Experience with ServiceNow or similar IT service-management platforms.
- Experience supporting AV environments across corporate, manufacturing, and geographically distributed locations.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:
$104,200.00 - $130,200.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

- Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
- Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
- Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
- Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)
Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.  In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.