About this role
This position is currently a work from home position, in a high-volume Inbound call center. Access Specialist III will be required to identify and handle a variety of routine to complex patient inquiries or request while providing a high level of service. Access Specialist III will assist with training, and act as Level 1 Conflict Resolution for all escalated issues.
- Excellent verbal and written communication skills
- Active Listening skills
- Problem solving and Conflict Resolution
- Customer service orientation
- Organizational skills
- Attention to detail
- Adaptability
- Teamwork
- Proficient typing and keyboarding skills
- Knowledge in Microsoft Office Suite
- Bilingual preferred, but not required
Education: HS Diploma is required.