Director, Product Operations (12 Month Fixed Term Contract)

About us

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.

Overview of Role

Fenergo is seeking an experienced leader to drive operational excellence across our Product and Engineering organisation.

Reporting to the VP of Product Operations, this role is central to how we decide what to build, align product investment with business and customer priorities, and provide transparency on roadmap decisions and delivery progress.

A key requirement is the ability to design and establish operational processes from the ground up, translating complex or undefined business needs into practical, scalable ways of working.

Working closely with Product, Engineering, Finance and customer-facing teams, the successful candidate will design and continuously improve our product operating model, enable effective planning and prioritisation, and ensure stakeholders have access to trusted roadmap information and decision-support capabilities.

The role also oversees R&D financial governance, including tax credits, grant funding, time reporting and capitalisation.

We are looking for a commercially aware, process-oriented leader who combines strategic thinking with strong execution, can influence senior stakeholders and brings structure, clarity and simplicity to a fast-moving SaaS product organisation.

Please note that this role is a 12 Month Fixed Term Contract

Key Responsibilities

Product Operating Model & Decision Enablement

Enable effective product investment and prioritisation decisions through clear, efficient and well-governed processes.

- Design, implement and continuously improve operational processes, including establishing new processes where none currently exist.

- Own and evolve the product operating model, including quarterly planning, prioritisation and product governance.

- Enable leadership to make informed decisions on roadmap priorities, capacity allocation, customer commitments and investment trade-offs.

- Drive alignment between Product, Engineering and customer-facing teams on business and customer priorities.

- Establish clear decision-making processes, ownership and accountability, ensuring decisions are transparent and effectively communicated.

- Simplify processes and embed new ways of working across teams.

Roadmap Governance, Transparency & Stakeholder Enablement

Provide trusted information and governance that enables stakeholders to understand roadmap priorities, commitments, progress and risks.

- Lead operational governance of the product roadmap, strategic initiatives and customer commitments.

- Ensure high-quality, accurate roadmap and initiative information across product management and delivery systems, establishing clear data ownership and governance standards.

- Enable stakeholders to self-serve reliable roadmap information, delivery status and priorities.

- Develop and continuously improve dashboards, reporting and decision-support capabilities for Product, Engineering and Executive Leadership.

- Ensure delivery risks, dependencies and prioritisation trade-offs are proactively identified, escalated and communicated.

- Drive transparency and consistency in roadmap reporting and stakeholder communications.

R&D Funding & Financial Governance

Ensure effective governance, accurate reporting and audit readiness across R&D financial processes.

- Coordinate R&D tax credit and government grant submissions, claims and supporting documentation.

- Oversee R&D time reporting and software development capitalisation processes.

- Partner with Finance to ensure accurate reporting, appropriate controls and audit readiness.

- Drive continuous improvement and automation of financial governance processes.

Continuous Improvement & Automation

Improve the efficiency and scalability of Product Operations.

- Identify opportunities to simplify and automate operational processes, reporting and governance.

- Leverage AI and emerging technologies to improve operational efficiency and decision support.

- Champion continuous improvement and adoption of new ways of working.

Requirements

Experience & Qualifications

Essential

- Strong understanding of how SaaS product organisations operate, including roadmap planning, product prioritisation, resource allocation and product delivery governance.

- Proven experience designing and implementing operational processes from the ground up, translating ambiguous business needs into practical, scalable and sustainable ways of working.

- Demonstrated ability to bring structure to complex, cross-functional challenges, establishing clear processes, ownership and accountability.

- Strong process design and continuous improvement capabilities, balancing effective governance with simplicity and usability.

- Experience leading cross-functional change, influencing senior stakeholders and embedding new ways of working.

- Strong analytical and problem-solving skills, with the ability to turn complex information into actionable insights and recommendations.

- Experience establishing clear ownership, standards and processes to ensure the quality and reliability of operational information.

- Excellent communication skills, including the ability to produce clear, concise executive reporting.

- A proactive, pragmatic approach with strong organisational skills and the ability to manage competing priorities.

Desirable

- Previous experience in Product Operations, Product Portfolio Management, Engineering Operations or a similar function.

- Experience with product management and engineering delivery platforms such as Productboard or Azure DevOps.

- Experience developing operational dashboards and self-service reporting.

- Exposure to R&D tax credits, grant funding, time reporting or software development capitalisation.

- Experience using AI and automation to improve business processes.

Personal Attributes

- Strategic and commercially aware: Understands how product investment decisions support business outcomes.
- A natural process designer: Enjoys creating structure from ambiguity and building practical solutions from the ground up.
- Influential and collaborative: Builds trusted relationships and constructively challenges stakeholders.
- Structured but pragmatic: Establishes effective governance without unnecessary bureaucracy.
- Proactive and accountable: Takes ownership, anticipates issues and drives actions through to resolution.
- Clear communicator: Makes complex information accessible and actionable.

What Success Looks Like

- Product and Engineering leadership have effective processes and trusted information to make informed roadmap and investment decisions.

- New operational processes are successfully designed, implemented and adopted.

- Roadmap priorities, customer commitments and delivery risks are transparent and well-governed.

- Stakeholders can confidently self-serve accurate, up-to-date roadmap information.

- Quarterly planning and governance operate efficiently, with clear accountability and decisions.

- R&D financial governance remains accurate, compliant and audit-ready.

- Product Operations continues to improve through simplification, automation and better ways of working.

Benefits

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.

- Collaboration: Working together to achieve our best
- Outcomes: Drive Success in every engagement
- Respect: A collective feeling of inclusion and belonging
- Excellence: Continuously raising the bar

What’s in it for you?

- Healthcare cover
- Company pension contribution
- Life assurance/ Income protection
- Annual leave
- 3 company closure days
- Annual bonus opportunity
- Work From Home set-up allowance
- Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
- Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee and much more
- Buddy system for all new starters
- Collaborative working environment
- Extensive training programs, classroom and online, through ‘Fenergo University’
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
- Defined training and role tracking to allow you see and assess your own career development and progress.
- Active sports and social club
- State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Recruitment Safety

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.