Night Auditor

Position Summary

Fairfield Inn & Suites by Marriott in Plainville, CT, is seeking a dependable, detail-oriented, and customer-focused Night Auditor to join our Front Office team.

The Night Auditor is responsible for overseeing hotel operations during overnight hours, providing exceptional guest service, ensuring the accuracy of daily financial transactions, and preparing the property for the following business day.

The ideal candidate must be professional, organized, trustworthy, and capable of working independently while maintaining Marriott's high standards of hospitality and guest satisfaction.

Essential Duties and Responsibilities

Front Desk & Guest Services

- Provide friendly, professional, and efficient service to all guests.
- Perform guest check-ins and check-outs.
- Answer incoming telephone calls and respond to guest inquiries.
- Handle guest complaints and service requests promptly and professionally.
- Verify guest identification, payment information, and reservation details.
- Ensure Marriott Bonvoy members receive appropriate recognition.
- Promote Marriott Bonvoy enrollment to eligible guests.
- Maintain a clean, organized, and professional front desk and lobby area.

Night Audit & Financial Responsibilities

- Complete the daily night audit using Marriott's STAY property management system.
- Review and reconcile guest accounts, room charges, payments, and adjustments.
- Verify room rates, tax exemptions, and billing accuracy.
- Balance credit card transactions, cash payments, and other financial records.
- Investigate and report discrepancies to management.
- Generate and distribute daily revenue, occupancy, and operational reports.
- Complete the end-of-day process accurately and on schedule.
- Ensure all financial information is handled confidentially.

Overnight Hotel Operations

- Monitor hotel activity and maintain a safe and secure environment.
- Conduct assigned property walkthroughs and report safety or maintenance concerns.
- Respond appropriately to emergencies, alarms, and guest disturbances.
- Monitor arrivals, departures, no-shows, and room availability.
- Communicate important overnight incidents to the incoming shift and management.
- Document guest concerns and maintenance requests in the appropriate hotel systems.
- Assist with breakfast setup and preparation as assigned.
- Ensure the front desk is fully prepared for the morning shift.

Qualifications & Requirements

- High school diploma or equivalent required.
- Previous hotel front desk or night audit experience preferred.
- Experience with Marriott FOSSE is strongly preferred.
- Basic accounting, cash handling, and computer skills.
- Strong written and verbal communication skills.
- Ability to multitask, prioritize responsibilities, and solve problems independently.
- Excellent attention to detail and accuracy.
- Must be dependable, punctual, and comfortable working independently overnight.
- Ability to remain calm and professional during emergencies or difficult guest interactions.
- Availability to work weekends, holidays, and overnight shifts as scheduled.

Physical Requirements

- Ability to stand, walk, and sit for extended periods.
- Ability to lift or move up to 25 pounds when necessary.
- Ability to perform occasional property walkthroughs and light operational tasks.