About this role
Job Summary:
Responsible for training new and existing Store Managers using various training methods. Accountable for managing the operations of donated merchandise in accordance with established business practices as mandated by the agencys policies, procedures, and budget projections.
Essential Functions:
Manages and coordinates activities of all store leader training.
Provides oversight and guidance in ensuring all store leaders are performing in accordance with the Donated Goods Retail (DGR) departments best practices and standing operating procedures.
Consistently delivers great results (Team, Operations, Financial, Service) while maintaining an exceptional appearance within the stores.
Manages budget and maintains expenditures in accordance with the agency, departmental and store financial goals.
Liaise closely with District Directors to assess and deliver additional training initiatives throughout the districts and regions.
Serve as the trainer for all new and current store managers and plays an active role in DGRs Business College.
Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agencys safety and security policies and procedures.
Maintain expertise in the areas taught and evaluate the effectiveness of training conducted.
Hire, train, evaluate, motivate, and supervise all store team members to maintain and exceed the agencys operational standards.
Adhere to the task outline for the job you are supervising and performing.
Greet and assist donors/guest.
Resolve any complaints and communicate with the management team.
Maintain proficiency for tasks required in all workstations.
Monitor and maintain overall store appearance and housekeeping to agency standards.
Perform all functions performed by store team members.
Conduct all monthly meetings with store team members.
Maintain all company records and reports accurately and in a timely fashion.
Attend all meetings and training as required by the agency.
Transfer to any Goodwill of North Georgia store within the territory.
Perform other duties as assigned by management.
Job Requirements and Qualifications:
High School Diploma or GED required; Associate degree or completion of related retail management course work preferred
Minimum three (3) years of Store Manager experience; Goodwill experience highly preferred
Five (5) years experience in a supervisory role of 30 or more employees and/or demonstrated success in a Donated Goods Retail leadership position with completion of Goodwill assigned training
Must have excellent oral and written communication skills in English as well as interpersonal skills, Bilingual a plus
For internal candidates, must meet expectations or higher on most current annual review and 18 months in role.
Must maintain a good driving record and meet the standards of the agencys insurance carriers
Must be a certified and licensed to operate a forklift
Maintain dependable transportation and electronic communication device
Must be proficient in Microsoft Office
Must be able to adapt to growth and a changing environment within the agency
Working Environment Requirements:
Must be able to work in all types of conditions including heat, cold and dust
Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
Must start employment in acceptable safety work shoes
Must be available to work Monday through Sunday during operating hours as needed for business operations
Does this sound like a place for you? If so, please apply today. Our process takes about 15 minutes to complete. Once you do, our recruiting team will reach out to you within a few days. Thank you for your time and your interest in Goodwill of North Georgia.
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Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.