GSD Global Support Tech Generalist, English with Portuguese Required

The purpose of the Global Services Department is to help others come unto Christ by serving members, leaders, and employees globally in a simple, efficient, and Christ-centered way.

The Global Tech Support Generalist serves as the first point of contact for individuals seeking technical assistance and support. In this role, you will help resolve a wide range of technology issues involving desktops, laptops, mobile devices, software applications, operating systems, network connectivity, and Church-supported technologies.

This position combines technical troubleshooting with exceptional customer service. Successful candidates are energized by helping others, thrive in a fast-paced support environment, and enjoy solving problems while creating a positive customer experience.

Every interaction is an opportunity to support the global mission of the Church by ensuring members, leaders, and employees have the technology resources they need to serve effectively.

This is a full-time (40-hour/week) position. Under current hybrid working arrangements, employees are required to work in the Riverton, Utah office a minimum of one day per week, or more frequently as business needs require. This AWA hybrid working arrangement requires ongoing approval.

- High School Diploma or equivalent required

Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
- 0 to 2 years previous computer technical support
- Fluency in reading, writing, and speaking both Spanish and English. Working in a fast-paced contact call center environment while providing technical support in both Spanish and English are required.
- Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
- Understanding of Active Directory to unlock and reset passwords
- Proficient with troubleshooting all Windows Operating systems
- Ability to communicate clearly and professionally, both verbally and in writing
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

Preferred

- Previous experience in a technical support, service desk, help desk, contact center, or customer support environment.
- Experience troubleshooting Windows operating systems.
- Understanding of Active Directory, including account unlocks and password resets.
- Experience supporting remote users, VPN connectivity, networking fundamentals, and device configuration.
- Familiarity with Church meetinghouse technology and related support systems.

Key Competencies

- Customer Focus
- Technical Troubleshooting
- Active Listening
- Problem Solving
- Adaptability
- Learning Agility
- Time Management
- Attention to Detail
- Collaboration
- Accountability
- Professional Communication
- Resilience Under Pressure