About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres.
What you will have an opportunity to do:
The Catering Sales & Conference Manager is responsible for planning, coordinating, and executing weddings, social events, corporate functions, golf tournaments, holiday parties, and other assigned group events. This position serves as the primary client contact from planning through on-site execution while maximizing banquet and meeting space opportunities and delivering exceptional guest experience.
The ideal candidate has strong hospitality knowledge, excellent communication and organizational skills, attention to detail, and the ability to manage multiple events and client relationships in a fast-paced resort environment.
What are we looking for?
Essential Duties & Responsibilities
Event Planning & Execution
- Plan, coordinate, and execute weddings, social events, corporate functions, golf tournaments, and other assigned events.
- Serve as the primary contact for clients, families, group contacts, and vendors throughout planning and execution.
- Coordinate rehearsals, ceremonies, receptions, room setups, food and beverage, transportation, recreation, rooming lists, billing, and other event details.
- Prepare and maintain accurate contracts, Banquet Event Orders (BEOs), event resumes, and supporting documentation.
- Conduct site visits, property tours, planning meetings, pre-convention meetings, and post-event reviews.
- Coordinate outside vendors and specialty services while ensuring resort requirements are met.
- Maintain an active on-site presence during assigned events to ensure successful execution and promptly address client needs.
- Recommend resort services, enhancements, and activities that improve the guest experience and maximize event opportunities.
Guest & Client Relations
- Build strong client relationships through proactive and professional communication before, during, and after events.
- Deliver exceptional service and respond promptly to guest concerns, special requests, and changing event needs.
- Review client feedback and identify opportunities to improve service and guest satisfaction.
Administrative & Operational
- Maintain accurate client files, contracts, BEOs, correspondence, deposits, billing, and event records.
- Communicate event requirements clearly and promptly to appropriate resort departments.
- Partner with Accounting, Front Office, Food & Beverage, Banquets, and other departments to ensure successful event execution.
- Attend department and operational meetings as required.
- Support departmental administrative responsibilities and special projects as assigned.
Teamwork & Resort Support
- Maintain a working knowledge of resort services, operations, policies, and procedures.
- Support group operations and other departments based on business needs.
- Perform Manager on Duty responsibilities and other duties as assigned.
- Maintain confidentiality and follow resort safety and professional standards.
- Maintain a flexible schedule, including evenings, weekends, holidays, and after-hours coverage based on event and business needs.
Qualifications & Requirements
- Previous experience in hospitality, catering, conference services, wedding coordination, event planning, resort operations, or project management preferred.
- Strong organizational, problem-solving, customer service, and time-management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple events, projects, and priorities in a fast-paced environment.
- Ability to work independently while collaborating effectively with a resort-wide team.
- Professional, outgoing demeanor with the ability to interact confidently with guests, clients, vendors, and resort leadership.
- Ability to adapt to changing departmental and business needs.
- Must be legally authorized to work in the country.
- Must live within the local area or a reasonable commuting distance.
- Ability to stand and walk for extended periods during events and occasionally lift up to 25 pounds.
Technical Skills
- Proficiency in Microsoft Word, Excel, Outlook, and related business applications.
- Proficiency with Delphi Sales Information System preferred.
- Ability to learn and become proficient with Maestro Front Desk System and Social Tables.
- Strong overall computer and administrative skills.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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