Credit Manager - West Central FS - Galesburg, IL

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good.

COMPENSATION : $50,000 - $70,000 annually

Actual compensation will be determined based on experience, location, and other factors permitted by law.

BENEFITS

FS offers a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays. FS is dedicated to supporting the long-term financial well-being of our employees through a fully funded pension and a 401(k) plan with company matching to help you plan for retirement. Benefits eligibility may vary depending on position.

PURPOSE AND SUMMARY STATEMENT

Oversees customer credit and account management while maintaining positive customer relationships.

ESSENTIAL JOB FUNCTIONS

- Reviews new credit applications, applicants’ financial standing, credit history, and credit bureau reports; recommends approval or denial.

- Establishes new customer accounts and maintains accurate customer information in the system.

- Produces new customer reports and responds to credit reference inquiries.

- Prepares, distributes, and maintains monthly receivable reports and cash-only list. Follows up on the status of past-due accounts.

- Contacts customers to establish payment arrangements, notifies customers and sales staff of service shutoffs, and coordinates with legal counsel on delinquent accounts.

- Reviews and sends designated monthly customer account statements.

- Generates aging reports for the Evenpay program and notifies appropriate parties of past-due accounts and termination of program participation.

- Manages the ILHEAP (Energy Assistance Program) and fulfills the program’s state audit requirements.

- Applies ACH payments to business accounts and collects amounts owed on returned bank checks.

- Monitors past-due F24 card accounts and deactivates cards as needed.

- Responds to customer service calls and complaints.

- Assists sales staff with customer account questions and compiles accounts receivable information for the annual audit.

- Promotes and supports the Agri-Finance program by building and maintaining customer relationships.

- Manages loans in the FS Agri-Finance online portal, advises customers of payoff balances, and posts payments.

- Prepares patron purchase summaries and annual crop-year summaries as requested.

- Performs other duties as assigned.

REQUIREMENTS

- Normally requires an associate’s degree or equivalent, along with at least 3 years’ related experience demonstrating the following:

- Exceptional customer service skills, including a high level of empathy.

- Professionalism and the ability to maintain confidentiality.

- Excellent organizational and time management skills.

- Strong problem-solving skills and the ability to work independently.

- Strong mathematical skills, computer proficiency, and attention to detail.

- Excellent written and verbal communication skills.

- Ability to work outside normal business hours at various times throughout the year to meet deadlines and business demands.

- Completion of required training and attendance of regular position-related meetings with occasional overnight stays.

- Valid driver’s license and satisfactory driving record. Daily independent travel may be required within the trade area.

FS is an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.