About this role
Overview
In addition to the responsibilities of the Billing Coordinator, the Senior Billing Coordinator (SBC) is responsible for training and coaching the new joiner, identifying opportunities for improvement and resolving technical issues. The SBC needs to participate on monthly meetings and cooperate with other departments (Finance, Delivery and Logistics, Tax, IT, CS, and AR) to resolve invoicing related issues.
Responsibilities
Areas of Responsibility:
- All Billing related activities (running transactions, reports, resolving issues…)
- Provide training and coach new joiners
- Facilitate training for different departments upon need such as billing related transactional and/or any new processes
- Participate on M&As and project related UATs
- Identify opportunities for improvement (Process automation)
- Support the Global Billing Team with technical issue resolution
- Facilitate interdepartmental Billing issue resolution
- Act as a back-up Team Lead for operational issues during the team leader’s absence
Qualifications
- College/university degree
- At least 2 years of billing experience
- Role model: ownership and accountibility
- Result oriented mindset
- Ability to influence people
- Capability to handle stressful situations
- Troubleshooting/problem solving skills
- Attention to details
- Initiative/self-starter
- Sense of urgency
- Solid SAP knowledge
- Solid financial skills
- Fluency in spoken and written English