Field Technician

Summary/Objectives

Job Summary

The Field Technician supports onsite delivery, installation, and maintenance of Audio Visual (AV), Physical Security (cameras, access control, alarms, and various other product lines) , Network, and Fiber cabling systems under the guidance of the Field Engineer. This hands-on role focuses on installation tasks, quality workmanship, and continuous skill development. Strong customer service is essential as this position is customer-facing and represents Velocity1. Work is primarily local to the mid-state, with occasional travel to neighboring states. The technician must be comfortable working on ladders and lifts and lifting heavy equipment.

At times, the Field Technician will work alongside 1099 contractors and third-party installers, following direction from the Field Engineer and maintaining Velocity1 standards.

Primary Objectives

- Execute Install Tasks: Install cabling and equipment to specification, maintaining clean, labeled, and organized work.

- Learn & Grow: Develop technical proficiency across AV, security, basic electrical, and structured cabling through mentorship, vendor training programs, and manufacturer certifications.

- Customer-Facing Support: Assist with system testing and user training, demonstrating professionalism and clear communication.

- Safety & Reliability: Follow all safety protocols and maintain a consistent, clean and dependable presence on job sites.

- Collaborative Support: Work effectively with Velocity1 team members and external contractors to ensure seamless project execution.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Drive to customer locations and assist with the delivery, staging, and handling of AV, Security, Networking, and Fiber equipment.

- Install structured cabling and equipment to specification, including pulling and terminating copper and fiber cabling, dressing racks, mounting devices and displays, and labeling all equipment and pathways.

- Assist with basic system configuration and programming under direction, such as loading profiles, entering IP information, and applying templates.

- Perform basic system testing and device validation; document results, deficiencies, and issues clearly and accurately.

- Support end-user training by demonstrating core system functions and assisting with quick-start guides and documentation.

- Maintain clean, organized, and professional job sites, including packaging removal, waste disposal, final wipe-downs, and presentation standards.

- Work collaboratively with Field Engineers, other Velocity1 team members, and external contractors to support seamless project execution.

- Follow all safety policies and procedures; safely operate lifts, ladders, and tools, and properly lift and secure heavy equipment.

- Maintain tools, inventory, vehicles, and work areas; report shortages, damaged materials, and RMA needs promptly.

- Participate in daily standups, follow direction from Field Engineers, and actively seek feedback and coaching.

- Develop technical proficiency through on-the-job training, mentorship, vendor programs, and manufacturer certification opportunities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. It will also require ongoing training to be able to support new technologies.

Physical Demands

This job requires frequent driving to customer locations, working on lifts and ladders, and regularly lifting equipment over 50 lbs.

Position Type/Expected Hours of Work

Regular work hours are Monday through Friday from 8:00 to 5:00 with a 1-hour lunch break. There will be occasional overtime needed, including evening and weekend hours required as we accommodate our customers requirements. Employees will be expected to report to their local respective office as this is not a remote work position.

Travel

This position will require up to 50% travel, including possible overnight stays when needed. Generally, travel will be throughout the Southeast, within the 9 states that Velocity1 operates in.

Required Education and Experience

A high school diploma or GED will be required for this position.

Preferred Education and Experience

Preference will be given to candidates with a bachelors degree in some form of technology engineering or a similar degree. Additionally, a CTS certification is preferred.

Work Authorization/Security Clearance (if applicable)

A valid drivers license is required.

Candidates must be able to pass background checks and obtain security clearances as needed.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.