Executive Assistant to the Chief Global Product Officer

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

The Executive Assistant provides high-level, proactive administrative, operational, and project support to the Chief Global Product Officer. This role serves as a trusted partner who anticipates needs, manages complex and competing priorities, exercises sound judgment, protects confidential information, and enables the executive and Global Product leadership team to operate effectively in a dynamic, fast-paced, global environment.

ESSENTIAL FUNCTIONS

Strategic Executive Partnership

- Serve as a trusted partner to the Chief Global Product Officer, developing a deep understanding of the executive’s priorities, leadership objectives, key stakeholders, and operating style, as well as major Global Product initiatives, launches, portfolio priorities, and business milestones.

- Anticipate needs, risks, dependencies, and emerging priorities, proactively addressing issues before they require executive attention.
- Exercise sound judgment regarding what requires executive involvement, what can be delegated, and what can be resolved independently.
- Represent the executive appropriately by communicating known priorities, directing inquiries, and initiating timely follow-up when needed.
- Build trusted relationships with senior leaders, Executive Assistants, internal partners, and external stakeholders to facilitate coordination and execution.

Executive Calendar and Priority Management

- Own and strategically manage a highly complex global calendar, treating executive time as a critical business resource.
- Prioritize competing requests using business context, enterprise priorities, and Global Product priorities rather than simply scheduling in the order requests are received.
- Anticipate preparation requirements, travel implications, decision points, and potential conflicts.
- Establish and maintain effective operating rhythms across the Global Product organization, including leadership meetings, product reviews, portfolio discussions, innovation reviews, business planning cycles, and key decision forums.
- Create appropriate space for strategic thinking, preparation, stakeholder engagement, and follow-up.
- Screen and prioritize correspondence, inbox items, meeting requests, and inquiries, resolving or routing matters appropriately.

Global Product Organization Support

- Develop a strong working understanding of the company’s global product portfolio, innovation strategy, product development process, design organization, commercialization process, and major business priorities, applying business acumen and intellectual curiosity to understand the context behind requests.

- Coordinate key milestones and executive engagement throughout the product lifecycle, from strategy and concept development through commercialization and launch.
- Partner closely with Product, Design, Engineering, Marketing, Finance, Operations, Supply Chain, Sales, Legal, and other functions to enable effective cross-functional coordination and execution.

Leadership Team Effectiveness

- Serve as a key coordination point for the Chief Global Product Officer’s leadership team.
- Develop and manage leadership meeting agendas, materials, priorities, and follow-up.
- Coordinate leadership offsites, strategy sessions, product reviews, planning meetings, all-hands meetings, and other key organizational events.

- Track actions, commitments, decisions, and deliverables from leadership meetings and coordinate follow-up communications to ensure appropriate follow-through.

- Provide backup support and coverage across the Executive Assistant team as needed.

Executive Communications, and Briefing

- Draft, edit, and coordinate high-quality communications on behalf of the Chief Global Product Officer, including presentations, briefing materials, correspondence, talking points, reports, and other executive-ready content.

- Synthesize complex information from multiple sources into concise, decision-ready materials.
- Ensure the executive is appropriately prepared for critical meetings, presentations, customer engagements, product reviews, and external events.

- Maintain the highest standards of accuracy and professionalism in all communications.

Project and Initiative Leadership

- Lead or coordinate special projects and strategic initiatives on behalf of the Chief Global Product Officer, independently driving assigned initiatives from concept through completion where appropriate.

- Establish project plans, milestones, owners, and follow-up mechanisms to support execution.
- Track key decisions, deliverables, risks, dependencies, and outstanding actions and proactively surface issues requiring leadership attention.
- Conduct research, gather and organize information, analyze options, and develop recommendations as requested.
- Follow up with stakeholders on agreed-upon deadlines and commitments while maintaining strong, collaborative relationships.

Global Travel, Events, and Administrative Management

- Plan and execute complex domestic and international travel, including detailed itineraries, transportation, accommodations, meeting logistics, and contingency planning.
- Coordinate across time zones and geographies to maximize executive effectiveness while managing an intensive global schedule.
- Provide proactive support when travel plans or business priorities change unexpectedly.
- Process, track, and reconcile expenses and support appropriate purchasing, budget, and administrative processes.
- Ensure meeting logistics, materials, technology, and other requirements are coordinated effectively.

Confidentiality and Executive Judgment

- Independently handle highly confidential and proprietary information concerning products, strategy, intellectual property, partnerships, organizational matters, financial information, and personnel.

- Demonstrate exceptional discretion and integrity as a trusted representative of the Chief Global Product Officer when interacting with executives, employees, customers, external designers, partners, and other stakeholders.

- Navigate sensitive situations with professionalism, diplomacy, emotional intelligence, and sound judgment.

AI, Technology, and Digital Fluency

- Demonstrate advanced proficiency with Microsoft 365, including Outlook, Teams, PowerPoint, Word, Excel, SharePoint, and collaborative work-management tools.
- Effectively use Microsoft Copilot and other enterprise-approved AI tools to improve executive productivity, meeting preparation, information synthesis, communications, workflow efficiency, and knowledge management.
- Apply AI with appropriate judgment regarding confidentiality, intellectual property, data security, and enterprise governance.

- Identify opportunities to improve executive-office processes, operating rhythms, and ways of working, including simplifying or automating repetitive administrative tasks.

- Quickly learn and adopt new technologies relevant to executive support and the Global Product organization.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

- Bachelor’s degree in business, communications, organizational leadership, or a related discipline preferred; an equivalent combination of education and experience will be considered.
- 7+ years of progressive executive support, business operations, project/program coordination, or related experience in a complex business environment, including demonstrated experience directly supporting senior executives.
- Significant experience supporting C-suite or enterprise-level executives strongly preferred.
- Experience working within a complex, global, cross-functional organization preferred.
- Ability and willingness to travel as needed and flex working hours when required to support a global organization.

Skills and Abilities

- Anticipatory thinking: Consistently looks ahead, identifies potential obstacles, and anticipates changing needs.
- Executive presence: Communicates confidently, credibly, and professionally with senior executives and internal and external stakeholders.
- Business acumen: Understands the broader business context and connects day-to-day activities with organizational priorities.
- Discretion and judgment: Handles highly sensitive and confidential information with integrity and sound judgment.
- Organizational excellence: Manages significant complexity, multiple priorities, and detailed work without sacrificing accuracy.
- Prioritization: Quickly distinguishes between urgent activity and strategically important work and adjusts as priorities change.
- Communication excellence: Demonstrates outstanding written, verbal, interpersonal, and presentation-development skills.
- Project management: Organizes complex work, establishes clear actions and milestones, and drives effective follow-through.
- Resourcefulness: Finds solutions independently, operates effectively with limited direction, and knows when to escalate or engage others.
- Emotional intelligence: Effectively reads situations and stakeholders and adjusts approach as appropriate.
- Collaboration: Builds trusted relationships across levels, functions, and geographies.
- Adaptability: Maintains composure and effectiveness amid changing schedules, priorities, and business conditions.
- Continuous improvement: Looks for better ways to organize work, simplify processes, leverage technology, and improve executive effectiveness.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected] .