End User Computing - EUC

Job Title: End User Computing (EUC)
Location: Wisconsin
Interview: Video Interview
Job Summary
We are seeking an experienced Senior End User Computing (EUC) Lead Engineer to manage end-user IT support, executive support, and audio-visual (AV) services. The ideal candidate will provide high-quality, white-glove support to senior executives and employees while leading technical operations and IT asset management teams.
This role requires strong technical expertise, leadership skills, and a customer-focused approach to ensure efficient service delivery, improve user experience, and support the organization's IT strategy.
Key Responsibilities
• Lead and manage end-user computing and IT support services for employees and senior executives.
• Provide white-glove executive support with prompt, proactive, and professional service.
• Manage AV support for meetings, conferences, and corporate events.
• Lead asset management and technical operations teams, including IT asset lifecycle management.
• Identify opportunities to automate processes and improve service delivery.
• Drive continuous improvement initiatives to enhance operational efficiency and user satisfaction.
• Monitor service performance, define KPIs, and ensure service quality.
• Collaborate with IT teams and business stakeholders to meet organizational needs.
• Maintain IT documentation, service standards, and best practices.
• Ensure EUC services align with the organization's global IT strategy and operating model.

Required Qualifications
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 8+ years of experience in End User Computing, IT support, workplace technology, or a related field.
• Proven experience providing technical support to senior executives.
• Strong knowledge of end-user technologies, workplace tools, and AV systems.
• Experience managing technical teams, IT operations, or asset management functions.
• Experience improving IT service delivery and implementing automation solutions.
• Knowledge of IT Service Management (ITSM) processes and ITIL frameworks.
• Strong leadership, communication, problem-solving, and stakeholder management skills.
• Customer-focused mindset with a commitment to service excellence.

Preferred Qualifications
• Experience working in a global or large enterprise IT environment.
• ITIL certification or other relevant IT service management certifications.
• Experience with digital workplace transformation initiatives.
• Knowledge of service delivery models, operational KPIs, and continuous improvement practices.

Key Skills
• End User Computing (EUC)
• Executive and White-Glove IT Support
• Audio-Visual (AV) Support
• IT Asset Management
• Technical Operations Management
• IT Service Management (ITSM)
• Team Leadership and Service Delivery
• Process Automation and Continuous Improvement
• Stakeholder Management
• ITIL and Operational Performance Management