About this role
HYBRID ROLE
Job Purpose:
Our Collection Services Analyst will be responsible for carrying out accounting clerical duties associated with a specific accounting function.
Job Responsibilities:
● Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
● Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.
● Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
● Establish and maintain positive relationships with customers both internal and external.
● Identify and follow up on customer payment issues regarding terms of sale.
● Research and resolve customer disputes and issues.
● Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system.
● Execute consistent follow up to insure customer information requests have been satisfied and commitments have been met.
● Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
Additional Responsibilities & Qualifications:
● Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
● Insures customer billing address and terms are accurately reflected in the Customer Master File.
● Prepares reports to reflect status of collection activity and key delinquency issues.
● Reconciliation of account balances including following up on unauthorized short payments as well as any over payments. (Unless being worked by Deductions team)
● Identify and reconcile sales tax deductions by either collecting these deductions or securing the required exemption certificate.
● Process credit card payments as required and be sure they are approved.
Work Experience:
● 3-5 years of related job experience.
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● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
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● Basic experience of simple office/operational systems.
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● Excellent verbal, written, people, and diplomacy skills are required.
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● Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
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● Proficient with Microsoft Office Suite.
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● Strong customer service skills (friendly, courteous and helpful).
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Education:
● Bachelor's Degree Preferred
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What We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn .