Intake Social Worker - Temporary Full Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

View more comments from our clients and their family members.

Pay Range

$25.04 - $29.61/hour (placement on salary range as per Collective Agreement)

Intake Social Worker

Temporary full-time contract ending June 25, 2027

To perform all intake and assessment functions as the first point of contact for individuals and referral sources on all Responsive Community Care programs. This includes gathering relevant information, assessing needs, and ensuring appropriate program aligns with funder requirements. This includes receiving, assessing, and processing all requests for service from potential clients and referral sources. To provide clear and accurate information regarding service eligibility criteria, the full range of programs and support available, and offer timely referrals to other relevant community resources. This role is essential in ensuring adults, seniors, and families are connected to the most appropriate services based on their unique needs and locations, promoting access and equity. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures, and standards of confidentiality of VHA.

Key Areas of Accountability:

- Receives inquiries for services and conducts intake assessment.
- Conduct comprehensive telephone intake assessments with referral sources and/or clients to determine eligibility for VHA services.
- Return all intake inquiries within 24 hours of receipt of calls or emails.
- Provides information on VHA’s service policies, and fee structure.
- Provides information and referral to all incoming calls if ineligible for VHA programs.
- Conducts a financial assessment or refers applicant to appropriate funding source for assessment and subsidy.
- Develops a service plan with the client and/or family at the intake level.
- Sets up client file and inputs all pertinent information in the database.
- Provides monitoring and follow-up service to clients on the waiting list.
- Engage with referral sources professionally and collaboratively to understand referring sources' needs, being aware that many referral sources call to seek additional help for clients in need of multiple services.
- Follow up with referral sources on the outcome of all client referrals.
- Maintain an accurate database of who is servicing clients, when cases are opened/closed.
- Supports Client Satisfaction Surveys as directed by the manager.
- Attend and participate in weekly Case Review meetings.
- Maintains accurate and complete documentation for all clients.

Required Qualifications:

- Bachelor’s degree in a related field: BSW or Social Services combined with 1-3 years' experience.
- Registered with the College of Social Workers and Social Service Workers (OCSWSW) (asset).
- 1 to 3 years of experience as an intake worker or similar position for a social service agency.
- Knowledge of the social services available to adults with mental health issues, the disabled, seniors, child, and family.
- Excellent intake assessment, formulation, and case planning skills.
- Excellent problem-solving skills with a client-centered approach and crisis intervention.
- Demonstrated commitment to client and family-centered care.
- Working knowledge of Child and Family dynamics.
- Working knowledge of Mental Health and Addictions.
- Working knowledge of working with diverse ethnic communities and settlement services
- Ability to handle a high volume of telephone intake calls and inquiries.
- Knowledge and experience with practical application of employment and health & safety legislation.
- Knowledge of the City, TTC routes, and the various components of the Agency is preferred.
- Excellent interpersonal, communication, and organizational skills.

What makes VHA’s compensation unique?

- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.