About this role
Oracle believes in empowering people to do more, through outstanding capabilities in analytics. We are the Services Excellence team within Oracle Analytics, for innovating, building, and sustaining the service management technologies and capabilities that support our products.
Our vision is to enable our products to be world-class services through the principles of customer focus, scalability, availability, reliability, and security. We invest in the development of processes and technology to optimize our services.
This role will be handling the health and incident management of the Oracle Analytics service offerings. This is an opportunity to bring your combination of knowledge, analytical skills, project management, and leadership to lead incident response for a wide range of production incidents. Your capabilities will be put to the test while running multiple tasks in a fast-paced, constantly evolving environment. You will coordinate sophisticated support cases and lead appropriate internal technical resources and/or third-party vendors to swift incident resolution.
Our Incident Commanders influence and organize teams within our large, diverse organization. They are skilled at building strong relationships to deliver the required results and improve our ability to deliver those results in the future. You will utilize your experience, knowledge, and collaborative capabilities to advise service teams during major incidents and ensure our incident management team continues to have a significant, positive business impact on our customers and Oracle. To be successful in this role, you must be able to remain calm, professional, and focused in ambiguous, fast-paced situations. Additionally, you must be able to achieve objectives unsupervised, independently, and within a distributed team.
Minimum Job Qualifications
Education and/or Experience:
8 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 4 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Master's Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 2 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery.
OR
Doctorate in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field
Job Skills:
Same skills as prior level plus;
Business Acumen Demonstrated ability in or knowledge of business acumen, including applying business principles and industry trends to inform decision-making.
Agile Methodologies Demonstrated ability to use agile methodologies to drive continuous improvement and product delivery.
Conflict Resolution Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics.
Preferred Job Qualifications
Education and/or Experience:
9 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 5 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Master's Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 3 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Doctorate in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 1 year of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery.
Budget Experience:
1 year of experience working with operating budgets and/or project financials.
Cloud Services Experience:
6 years of experience in a reputed Enterprise Cloud Services organization/experience working directly with large enterprise customers (i.e., Cerner systems, Oracle Cloud Infrastructure, cloud services, networking, SaaS products, scalable distributed backend services design with Cloud Native, and/or and systems development lifecycles).
Software Lifecycle Development Methodologies Experience:
3 years of experience using software development lifecycle methodologies (e.g., Agile, Scaled Agile Framework [SAFe]), practices, and associated tooling.
Matrixed Organization Experience:
3 years of experience in leading cross-functional and cross-level matrixed teams to achieve project goals.
Stakeholder Facilitation Experience:
1 year of experience in facilitating large meetings and driving consensus among diverse stakeholders.
Presentation Experience:
2 years of experience in communicating program status, end-to-end delivery, and results to leadership.
Data Analysis Experience:
3 years of experience in data analysis and reporting.
Project Management and Delivery Certifications:
Project management and delivery certifications, e.g., Certified Scrum Master (CSM) from Scrum Alliance, Project Management Professional (PMP) certification from the Project Management Institute (PMI), Lean Six Sigma Black Belt Certification, ITIL Information Technology Infrastructure Library.
Software Development and Implementation Experience:
2 years of experience in software development, software development management, or software implementation consulting projects.