Lodging Director of Revenue Management

Job Description

The Lodging Director of Revenue Management provides strategic leadership and direction for the revenue management function across Biltmore's lodging portfolio, including The Inn on Biltmore Estate, Village Hotel on Biltmore Estate, and Cottages. This position leads the development and execution of comprehensive revenue strategies designed to maximize revenue, profitability, and market share while supporting Biltmore's overall business objectives.

The Director oversees revenue forecasting, budgeting, pricing optimization, inventory management, distribution strategy, and business performance analysis to drive sustainable financial results. Serving as a key strategic partner to Lodging Leadership, Sales, Marketing, Finance, and the Corporate Executive Committee, this position delivers actionable business intelligence, identifies revenue opportunities, and influences commercial and operational strategies. The Director is also responsible for developing and leading a high-performing revenue management team, ensuring data integrity, and fostering a culture of collaboration, accountability, and continuous improvement.

Essential Job Duties

1. Forecasting and Financial Planning: Lead revenue forecasting, budgeting, performance analysis, and executive reporting across Biltmore's lodging portfolio.Strategic

2. Pricing and Packaging: Develop and execute pricing, packaging, and promotional strategies to maximize revenue, profitability, and market share.

3. Distribution Management: Oversee inventory allocation, channel distribution, and distribution performance to optimize revenue opportunities.

4. Revenue Optimization: Direct dynamic pricing, inventory availability, and yield management strategies in response to demand patterns and market conditions.

5. Systems and Data Management: Partner with Information Technology and Accounting to ensure data integrity, system effectiveness, and accurate reporting across property management and data warehouse systems.

6. Marketing Strategy: Collaborate with Marketing to develop targeted campaigns and promotional strategies informed by demand forecasts, booking trends, and revenue objectives.

7. Lodging Leadership: Serve as an active member of the Lodging Leadership Team, contributing to strategic planning, operational decisions, and overall business performance.

8. Seasonal Event Oversight: Provide strategic direction and oversight of seasonal event planning and coordination through the designated coordinator.

Independent Decision Making

1. Revenue Budgeting: Independently develops annual lodging revenue budgets and forecasts based on performance trends, market intelligence, and strategic business objectives.

2. Policies and Procedures: Develops and implements revenue management policies and procedures while recommending broader operational improvements.

3. Revenue Optimization: Independently establishes and executes pricing, inventory, distribution, and yield strategies to maximize revenue, profitability, and market share.

4. Packages and Pricing: Directs the development and pricing of lodging packages and promotional offerings, collaborating across Biltmore to maximize total guest spending and enhance the guest experience.

5. Strategic Business Analysis: Independently evaluates business performance, market trends, and emerging opportunities to drive strategic decisions and long-term profitability.

Qualifications

1. Requires a two or four-year college degree in a related field (Business, Marketing, etc.). Additional education, training, and/or certification(s) preferred.

2. At least seven (7) years of related revenue management experience. An equivalent combination of education and experience may be considered. The preferred candidate will have had similar experience working in an upscale attraction, hotel/resort, or other guest service environment.

3. Solid understanding of revenue management principles, techniques, and philosophies. Should be well-versed in marketing and pricing strategy.

4. Outstanding planning, organizational, project and time management skills.

5. Strong interpersonal and communication skills; must be able to convey information clearly, concisely, and effectively to a wide variety of audiences.

6. Excellent computer skills, particularly with Microsoft Excel; must be proficient managing large amounts of data; understanding of SQL a must.

7. Demonstrated leadership skills with a focus on service.

8. Previous experience with Ideas G3 RMS, Infor HMS, Springer-Miller PMS, Sabre/SynXis CRS, Expedia, Travelzoo, and American Express OTA experience preferred.