IT Manager - End User Client Computing

Why Valvoline Global Operations?

At Valvoline Global Operations , we’re proud to be The Original Motor Oil , but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco , one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values— Care, Integrity, Passion, Unity, and Excellence —are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.

When you join Valvoline Global , you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

The way employees communicate, create, share knowledge, automate work, and use AI is changing rapidly. The Manager, Enterprise Collaboration, AI and Workplace Experience sets the enterprise direction for these capabilities and turns technology investment into a secure, intuitive, and productive workplace experience.

This role provides strategic and operational leadership for the enterprise collaboration and productivity portfolio, including Microsoft Teams, SharePoint, OneDrive, Power platform, Outlook and Exchange Online full messaging service, Microsoft 365 Apps, Microsoft 365 Copilot, approved workplace AI services, collaboration automation, and related productivity services. This role explicitly owns the Microsoft 365 tenant and all associated features and services.

The manager is accountable for people leadership, product direction, engineering outcomes, governance, service reliability, adoption, financial stewardship, and continuous improvement. Working across Technology, Cyber Security, Information Governance, Enterprise Architecture, Identity, Human Resources, Communications, Legal, and business leadership, the role shapes how employees use technology to work, collaborate, access knowledge, and improve productivity across the organization.

How You Make an Impact (Job Accountabilities)

- Set the enterprise strategy and multiyear roadmap for collaboration, productivity, Microsoft 365 Copilot, workplace AI, and related services.

- Lead, coach, and develop a multidisciplinary team of collaboration, automation, and AI engineers.

- Serve as the accountable product and service leader for the employee-facing Microsoft 365 experience.

- Turn technology investments into measurable improvements in employee experience, adoption, productivity, service quality, risk management, and cost.

- Establish practical governance that protects the organization without creating unnecessary friction.

- Build a coordinated operating model across Engineering, Operations, Service Desk, Security, Information Governance, and business owners.

- Advise senior technology and business leaders on workplace technology opportunities, risks, investments, and tradeoffs.

- Guide emerging collaboration, automation, agent, and AI capabilities from evaluation into secure, sustainable enterprise services.

Primary Responsibilities

Accountability

Time

Description

Enterprise Strategy, Product Ownership and Governance

20%

Define and maintain the enterprise collaboration, productivity, and AI strategy and multiyear roadmap. Establish service ownership, lifecycle plans, standards, decision rights, investment priorities, success measures, and executive reporting. Translate employee needs, business priorities, risk, technology developments, and vendor roadmaps into clear decisions and delivery priorities.

Microsoft 365 Collaboration and Productivity Services

20%

Lead product direction, engineering outcomes, and service ownership for Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, and Outlook and Exchange Online experiences. Ensure reliable, scalable, secure, and supportable services through effective configuration, monitoring, release readiness, lifecycle management, support models, and continual improvement.

Workplace AI, Copilot and Automation

20%

Lead the responsible introduction, expansion, and ongoing management of Microsoft 365 Copilot, approved workplace AI services, agents, connectors, plugins, workflow automation, and related extensibility. Establish governance for evaluation, access, deployment, human review, consumption, support, measurement, and retirement in partnership with Cyber Security, Privacy, Legal, Data and Analytics, Records and Information Governance, and Enterprise Architecture.

Employee Experience, Adoption and Change

15%

Establish adoption and change strategies that improve how employees communicate, create, meet, share knowledge, automate work, and find information. Use employee journeys, communications, learning resources, champions, feedback, telemetry, usage insights, and support trends to reduce friction and improve meaningful adoption and business outcomes.

People Leadership and Capability Development

15%

Lead and develop a multidisciplinary technical team. Set clear goals, decision rights, engineering expectations, and accountable service ownership. Balance operations, delivery, technical debt, employee-experience improvements, and innovation while providing performance management, career development, succession planning, workforce planning, and technical direction.

Service Reliability, Risk and Financial Stewardship

10%

Establish operational metrics, monitoring, runbooks, escalation models, service reviews, and major-incident participation. Drive recurring-problem elimination, audit readiness, risk visibility, vendor accountability, budget inputs, licensing, capacity, and consumption optimization, business cases, and clear executive reporting on service health, cost, risk, and value.

What Success Looks Like

- Employees have a simpler, more consistent, and more productive collaboration experience.

- The organization has a clear enterprise strategy for collaboration, productivity, Microsoft 365 Copilot, workplace AI, and automation.

- Services have accountable ownership, roadmaps, governance, lifecycle practices, support models, and measurable outcomes.

- New capabilities move from evaluation to sustainable enterprise use with appropriate controls, support, learning, and funding.

- Investment and prioritization decisions are informed by employee, service, usage, risk, support, licensing, consumption, and cost data.

- Recurring support issues and sources of employee friction are systematically identified and reduced.

- Senior leaders receive clear recommendations concerning investment, risk, roadmap priorities, and technology tradeoffs.

- The team has strong technical depth, clear accountability, meaningful development opportunities, and succession capability.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

Education and Experience

- Bachelor's degree in Information Technology, Computer Science, Business Technology, Organizational Change, or a related discipline, or an equivalent combination of education and relevant professional experience.

- Ten or more years of progressive experience in Microsoft 365, digital workplace, enterprise collaboration, productivity technology, SaaS platform management, or a related field.

- Five or more years of formal people-leadership experience, including coaching, performance management, hiring, prioritization, succession planning, and development of technical or multidisciplinary teams.

- Demonstrated leadership of enterprise collaboration, productivity, or digital workplace services in a global, complex, or regulated environment.

- Experience establishing technology strategy, product roadmaps, governance models, service ownership, lifecycle practices, and reliable enterprise operations.

- Experience leading major platform changes, enterprise deployments, integrations, service improvements, or technology transformations.

- Experience leading technical teams with accountability for operational services and project or product delivery.

- Demonstrated ability to influence across Cyber Security, Enterprise Architecture, Service Management, Records and Information Governance, business leadership, and other technology functions.

- Experience evaluating technology investments, vendor proposals, licensing options, service costs, and business value.

- Demonstrated experience presenting technology strategy, investment recommendations, service performance, risks, costs, and tradeoffs to senior or executive leadership.

Technical and Functional Requirements

- Strong knowledge of Microsoft 365 collaboration services, particularly Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, and Outlook and Exchange Online experiences.

- Experience governing enterprise collaboration capabilities including external sharing, guest access, permissions, ownership, naming, storage, lifecycle, and stale or orphaned workspaces.

- Demonstrated knowledge of Microsoft 365 Copilot, enterprise AI, agents, automation, connectors, extensibility, consumption oversight, support, governance, and value realization sufficient to set direction and evaluate enterprise readiness.

- Understanding of identity, Conditional Access, data loss prevention, sensitivity and retention controls, eDiscovery, privacy, audit, records management, and least-privilege administration.

- Experience with Power Platform, workflow automation, APIs, scripting, reporting, connectors, or agent-based automation sufficient to guide priorities and assess supportability and risk.

- Ability to use service, adoption, usage, support, risk, licensing, financial, and employee-experience information to establish priorities and make decisions.

- Knowledge of ITIL-aligned incident, problem, change, request, knowledge, configuration, and continual-improvement practices.

- Demonstrated financial and commercial experience involving SaaS licensing, consumption-based services, vendor management, renewals, budgeting, forecasting, business cases, and optimization.

- Demonstrated judgment in balancing innovation, employee experience, governance, security, operational reliability, and financial responsibility.

Preferred Qualifications

- Experience introducing or scaling Microsoft 365 Copilot, enterprise AI, agents, automation, or comparable emerging workplace technologies.

- Experience establishing enterprise AI or automation governance, lifecycle management, consumption oversight, support, and value realization.

- Experience managing strategic technology partners and holding internal and external delivery teams accountable for agreed outcomes.

- Experience managing teams using Agile and Scrum principles and methodologies.

- Experience working with global teams across regions, languages, time zones, regulatory environments, and working styles.

Preferred Certifications and Training

- Microsoft 365 Certified: Administrator Expert or an equivalent current Microsoft 365 credential.

- Microsoft role-based credentials covering Teams, SharePoint, Security, Compliance, Power Platform, Copilot, or AI administration.

- ITIL Foundation or higher service-management certification.

- Product management, product ownership, Agile, Scrum, organizational change, leadership, or technology strategy training relevant to the role.

Competencies Desired

- Enterprise direction: Turns a broad, rapidly evolving portfolio into clear priorities, ownership, roadmaps, investment needs, and measurable outcomes.

- Accountability: Defines decision rights, sets expectations, monitors outcomes, addresses performance issues, and ensures commitments produce sustained improvements.

- People and capability development: Coaches specialists and emerging leaders, builds succession depth, strengthens internal capability, and creates meaningful career opportunities.

- Product and service leadership: Manages platforms as durable enterprise products and services rather than collections of projects, tickets, or administrative tasks.

- Influence across boundaries: Aligns business and technology stakeholders with different priorities and establishes a practical path forward without relying solely on positional authority.

- Innovation and reliability: Advances AI, automation, and emerging capabilities while maintaining security, governance, supportability, cost control, and service quality.

- Governance without unnecessary friction: Establishes practical controls, transparent decisions, and usable standards that employees and technology teams can follow.

- Executive communication: Presents decisions, risks, incidents, investments, costs, tradeoffs, and recommendations clearly and credibly.

- Global mindset: Designs inclusive, accessible, scalable, and supportable experiences across regions, languages, time zones, regulations, and working styles.

Primary Interactions

- Employees, business leaders, executive sponsors, departmental champions, content owners, and power users.

- Digital Workplace leadership, Endpoint Platform Engineering, Digital Workplace Operations, Digital Employee Experience, Global Service Desk, Workplace Technology, and Field Services.

- Cyber Security, Governance, Risk and Compliance, Privacy, Legal, Records and Information Governance, Identity and Access Management, Enterprise Architecture, Data and Analytics, and Internal Communications.

- Procurement, Finance, vendor-management functions, and other teams involved in technology investment and commercial decisions.

- Microsoft and other collaboration, AI, automation, adoption, conferencing, telephony, and productivity-service partners.

Working Conditions / Physical Requirements / Travel Requirements

- Primarily remote or office-based work with frequent use of collaboration technologies and regular interaction across global time zones.

- Periodic participation outside normal business hours may be required for critical incidents, major releases, global communications, or planned changes.

- Travel may be required up to 15% for team meetings, strategic planning, vendor engagements, enterprise deployments, or major workplace initiatives.

- Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Valvoline Global is an equal opportunity employer . We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

• Email : [email protected]

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2711