Assignments Coordinator, Department of Housing Services and Housing Operations Team

Carnegie Mellon University is a highly selective global research university with more than 13,900 students and nearly 6,000 faculty and staff. Recognized for its exceptional arts and technology programs, we collaborate across disciplines and empower creative leadership in the fields of Business Administration, Computer Science, Engineering, Fine Arts, Humanities and Social Sciences, Public Policy & Information Systems, and Science. Carnegie Mellon is consistently ranked among the top 25 universities in the United States.

Carnegie Mellon University’s Department of Housing Services and the Housing Operations team is searching for an Assignments Coordinator. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment. Serving as an integral member team, the Assignments Coordinator is responsible for assisting with all aspects of the housing assignments process.

Core responsibilities will include:

- Serving as the first line of communication for all assignments and application related questions from students and/or parents via phone calls, emails, walk-ins, and/or scheduled appointments
- Assisting with all aspects of day-to-day assignments inquiries, housing applications, assignment changes, and exception requests
- Coordinating all aspects of the Room Change Waitlist and swap process
- Serving as a key player during the Room Selection process for returning residents, including planning, messaging, trainings and presentations, and staffing at Room Selection events; manages key components of this process
- Supervising a student team of Room Selection Assistants, including hiring, training, and scheduling
- Serving as a key player during the First-Year Assignments process for new incoming students; including assisting with the First-Year move-in/ID/access letters for August move-in
- Key player on the Greek Housing team, including overseeing Greek Housing assignments and related Greek Housing application processes
- Assisting with the Summer Housing, Winter Break, and Spring Only application and assignments processes, including billing, planning, accommodations, messaging, rates, website information, etc.
- Primary user of the StarRez system, working closely with student data, applications, assignments, accommodations, billing, reporting, application portal management, auditing, process documentation, overall data integrity, correspondence documentation; requires strong attention to detail
- Assisting with front desk coverage and access/key support, as needed.

This individual should be able to manage multiple tasks, set priorities based on departmental missions and goals, possess strong written and oral communication skills, have a demonstrated ability of working with complex technology and database systems, must work collaboratively with students and other campus members, have an overall understanding of services provided by a university housing operation, and contribute to the departmental strategic planning process. Other responsibilities as needed. Some evening and weekend work required.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

- Bachelor’s Degree required; Master’s Degree in Students Affairs or Higher Education Administration, or related field, preferred
- 1-3 years of relevant work experience required in a higher education setting; experience working in Housing/Residence Life preferred

Requirements:

- Successful completion of a pre-employment background check

Additional Information:

- Sponsorship : Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.  Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits , take well-deserved breaks with ample paid time off and observed holidays , and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access , and much more!

For a comprehensive overview of the benefits available, explore our Benefits page .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location
Pittsburgh, PA
Job Function
Housing and Dining
Position Type
Staff – Regular
Full Time/Part time
Full time
Pay Basis
Salary
More Information:

- Please visit “ Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world.
- Click here to view a listing of employee benefits
- Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .
- Statement of Assurance