Chief Donor and Growth Officer (54699)

PRINCIPAL ACCOUNTABILITY

The Chief Donor and Growth Officer (CDGO) is responsible for developing and executing an integrated organizational strategy to grow, engage, and sustain the donor community while ensuring current and future blood collection needs are consistently met.

The CDGO provides executive leadership and strategic oversight of donor collections, donor recruitment, marketing and communications, donor relations, donor experience, community engagement, and related growth initiatives. This position is accountable for creating an integrated donor strategy that supports the complete donor journey—from awareness and recruitment through donation, retention, loyalty, and advocacy.

As a member of the executive leadership team, the CDGO translates organizational strategy, patient and hospital needs, donor behavior, and market opportunities into sustainable collection and growth strategies. The position combines operational leadership, donor-focused service, recruitment and marketing strategy, analytics, innovation, relationship management, and financial stewardship to expand the donor base, strengthen donor loyalty, optimize collection capacity, and support the long-term sustainability of the blood supply.

The CDGO develops and leads high-performing senior leadership teams, establishes clear performance expectations and accountability, promotes collaboration across organizational functions, and contributes to organization-wide strategy, culture, financial stewardship, and performance.

Qualifications

EDUCATION

- Bachelor's degree in business administration, healthcare administration, marketing, communications, public health, life sciences, or related discipline

- Master's degree in business administration, healthcare administration, public health, or related field, preferred

EXPERIENCE

- Minimum of 7 years of experience leading executive-level strategies related to customer, patient, community, or donor acquisition, retention, engagement, and experience

- Minimum of 5 years of executive or senior leadership experience with responsibility for leading managers, directors, or other senior leaders and accountability for multiple functions, departments, or complex operational areas

- Experience in a regulated industry, such as blood banking, healthcare, or another mission-driven environment

- Experience using analytics, technology, market intelligence, and consumer or donor insights to guide strategy, investment, and operational decisions

SKILLS AND KNOWLEDGE

- Advanced knowledge of strategic planning, organizational growth, operational management, and performance improvement, with the ability to translate organizational goals and market insights into measurable operational and growth strategies

- Strong understanding of customer, patient, community, or donor acquisition, engagement, retention, loyalty, and experience strategies

- Advanced analytical, financial, and resource-management skills and business acumen to evaluate performance trends, business cases, strategic investments, capacity, resource utilization, return on investment, growth opportunities, and organizational impact

- Strong knowledge of marketing, communications, digital engagement, brand strategy, and community relationship development

- Ability to lead complex, multidisciplinary functions; build alignment across senior leaders; and establish accountability for organizational outcomes

- Demonstrated ability to lead organizational change, innovation, and adoption of new technologies and operating models

- Exceptional executive communication, presentation, negotiation, and relationship-management skills for effective engagement with executive leadership, Board members, employees, donors, community and healthcare partners, media representatives, and other external stakeholders

- Strong judgment and decision-making skills with the ability to balance donor needs, operational requirements, quality, regulatory considerations, organizational resources, and strategic priorities

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Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.