About this role
The Opportunity:
In this role, you will report to the Regional Director and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Location: Boston, MA
Schedule: 4-day work week, 10-hour shifts. Operations run 7 days per week. Employees will be assigned to a fixed schedule that may include weekdays and/or weekends based on business needs.
Shift 1: 6:00 AM - 4:30 PM
Shift 2: 12:30 PM - 11:00 PM
Salary range: $118,000 - $129,800 + up to a 5% annual bonus
Benefits:
Health & Wellness
- Comprehensive Medical, Dental, and Vision coverage
- Wellness programs
- Eligible for medical coverage starting Day 1
Time Off
- Paid Time Off (PTO)
- Company-paid holidays
- Choice holidays
Financial Well-Being
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Commuter benefits
- 401(k) retirement plan
- Tuition assistance
- Employee Stock Purchase Plan discount
What we’re looking for
Education:
- Higher Education degree in supply chain, business, life sciences, or a related field required; Bachelor's strongly preferred
Experience:
- 7-10 years of experience in laboratory services, warehouse, logistics or inventory management operations in a GMP environment
- 3-5 years of formal supervisory experience, including supervision of supervisors or equivalent multi-team scope
- Documented experience leading continuous improvement initiatives with quantified business impact
- Experience managing budgets and operational financial reviews
- Experience in regulated client environments (pharmaceutical, biotech, medical device or similar)
Technical Skills:
- Advanced proficiency with inventory management systems and operational reporting platforms
- Strong Excel skills including advanced functions, pivot tables and dashboard design
- Ability to analyze operational and financial data and translate into action
- Working knowledge of continuous improvement methodologies (Lean, Six Sigma) at practitioner level
- Experience with Power BI, Tableau or equivalent visualization tools
Certifications / Licenses:
- Valid driver's license required
How you will thrive and create an impact
Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:
Multi-Team / Multi-Site Operational Leadership
- Set operational priorities across the supervisor team to ensure consistent service delivery across all in-scope teams or sites in a GMP environment
- Conduct weekly operational reviews with direct report supervisors to assess service level performance and align on priorities
- Reallocate resources across teams or sites to respond to volume surges, coverage gaps or client-driven priority shifts
- Serve as the senior operational escalation contact for high-impact issues and exceptions
- Own the day-to-day operating rhythm, including daily/weekly/monthly review cadences across the scope
- Lead cross-site or cross-team initiatives including new service launches, site activations and transition events
Supervisor Development & Performance Management
- Conduct performance reviews, goal setting and development conversations for direct report supervisors on the VWR Services HR cycle
- Build and actively manage succession pipelines for each supervisor position under scope
- Coach direct report supervisors on people leadership, operational execution, improvement initiatives and client management
- Lead hiring and selection for openings within scope within scope; participate in peer hiring
- Identify and accelerate development of high-potential supervisors through stretch assignments, formal training and mentorship
- Partner with HR on complex employee relations matters affecting direct reports and their teams
Workflow Standardization & Continuous Improvement
- Identify opportunities to refine or enhance work methods across the scope and implement adjustments to improve efficiency and effectiveness
- Drive standardization of SOPs, work instructions and training materials across sites and teams
- Charter, sponsor and deliver multi-team continuous improvement projects with quantified business impact
- Partner with Business Process Consulting and Quality functions to scale successful improvements across Avantor
- Review improvement initiatives led by direct reports; provide coaching and remove barriers to successful delivery
- Track and report improvement outcomes at the account or regional level for internal leadership and client reviews
Complex Problem Resolution
- Lead resolution of challenges within the scope of services provided, analyzing relevant data and factors to develop informed solutions
- Facilitate structured problem-solving across cross-functional stakeholders including client, vendor and Avantor teams
- Own major incident response for operational disruptions affecting the scope
- Ensure appropriate CAPA (Corrective and Preventive Action) implementation and follow-through
- Escalate matters affecting contract scope, major budget variance or significant safety events to senior leadership with developed response options
Senior Client Relationship Management
- Serve as the senior operational relationship holder with client site leadership and key stakeholders
- Lead recurring business reviews with client operational and commercial leadership
- Proactively communicate scope, service level performance and improvement outcomes to build trust and demonstrate partnership value
- Capture voice-of-customer input and translate into actionable improvements
- Partner with the Avantor commercial team on scope expansion, renewal preparation and customer success planning
- Represent Avantor in client-led audits, regulatory inspections and scope reviews
External Partner & Vendor Oversight
- Own the senior relationship with key vendors and third-party logistics partners at the account or regional level
- Lead vendor performance reviews alongside Procurement and relevant client stakeholders
- Drive vendor performance improvement initiatives in partnership with Procurement
- Oversee vendor access, safety, quality and compliance protocols across the scope
Workforce Planning & Budget Management
- Lead workforce planning for the scope, including multi-year headcount modeling, skill mix and bench planning
- Manage the scope operating budget including labor, overtime, training and small capital within delegated authority
- Partner with Finance on monthly financial reviews, variance analysis and corrective actions
- Contribute to account-level P&L reviews, forecasts and renewal-period financial planning
- Approve workforce actions (hiring, internal moves, compensation adjustments within authority) per Avantor policy
Safety, Quality & Regulatory Oversight
- Own safety performance across the scope; lead major incident investigation and CAPA implementation
- Ensure consistent audit readiness at every site/team within the scope
- Partner with client and Avantor safety and quality functions on account-level safety and compliance strategy
- Own training compliance across the scope; ensure no associate or supervisor is assigned work with lapsed certifications
- Represent Avantor in client-led and regulatory safety audits as senior operational representative
Strategic & Cross-Functional Contribution
- Contribute to annual account planning, strategic reviews and new business development as the senior operational voice
- Represent the scope in cross-functional Avantor initiatives (digital transformation, talent strategy)
- Partner with peer supervisors and Operations Managers on cross-account learning and standardization
- Support new client site activations and transitions as an experienced operational leader
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Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Pay Transparency:
The expected pre-tax pay for this position is
$84,500.00 - $135,700.00
Actual pay may differ depending on relevant factors such as prior experience and geographic location.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster .
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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.