Member Service Manager

Job Title- Member Service Manager

Company- Spectra Credit Union

Location-Waldorf, MD

Are you a dynamic leader passionate about driving sales, enhancing member satisfaction, and developing a high-performing team?

Position Overview

The Member Service Manager will oversee our branch operations, ensuring profitability, market share growth, and exceptional service delivery. In this role, you will lead a dedicated team, optimize branch performance, and foster strong relationships within the community.

The positions essential duties include the following:

- Staff Management: Direct, develop, and motivate branch personnel. Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates.

- Member Service: Plan and direct branch activities to meet strategic goals. Develop and promote relationships within the community to increase loan and membership growth.

- Production: Monitor branch activity and ensure high levels of member satisfaction. Underwrite loan applications and comply with relevant laws and regulations.

- Communication: Maintain effective communication with management and staff, informing all parties of critical issues and updates.

Qualifications

What qualities are we looking for in a Member Service Manager?

- Leadership : Ability to inspire, motivate, and develop a team.

- Communication : Excellent oral and written communication skills.

- Problem-solving : Strong analytical skills and the ability to effectively resolve member and employee issues.

- Member Focus : Commitment to providing outstanding member service.

- Organizational Skills : Detail-oriented with excellent time management and organizational abilities.

- Adaptability : Ability to handle multiple priorities and work under pressure.

Education

A two-year college degree or completion of a specialized course of study at a business or trade school is required.

Experience

Two to five years of similar or related experience, preferably in a credit union or financial institution.
Previous Business Development experience is desired.

Join us and lead a team dedicated to delivering exceptional member service and achieving strategic goals. Apply today to make a significant impact in our community!