Chick-fil-A Assistant General Manager

The Assistant General Manager (AGM) supports the General Manager in leading daily operations of the Chick-fil-A restaurant located inside the Charleston International Airport. This role is responsible for ensuring operational excellence, maintaining Chick-fil-A’s high standards of hospitality, driving financial performance, and fostering a positive, service-driven culture aligned with Chick-fil-A’s core values.

This leadership position is ideal for an experienced restaurant manager who thrives in a fast-paced, guest-focused environment and is passionate about developing people and delivering exceptional service.

Salary Range: $57,900 - $68,000 plus quarterly bonus opportunities!

Responsibilities

- Ensure flawless execution of opening and closing procedures.

- Lead by example to deliver Chick-fil-A’s signature hospitality.

- Support Shift Leaders and hold them accountable to operational checklists, food safety procedures, and brand standards.

- Maintain a clean and safe environment in accordance with Chick-fil-A and airport requirements.

- Ensure speed-of-service, food quality, and hospitality standards are met consistently.

- Assist in workforce planning, scheduling, and daily staffing coverage.

- Interview, hire, train, coach, and discipline team members as needed.

- Foster a team climate that reflects Chick-fil-A’s values of hospitality, respect, integrity, and servant leadership.

- Champion diversity, equity, and inclusion; promote recognition initiatives.

- Support full P&L oversight alongside the General Manager.

- Analyze financial and labor reports to identify opportunities for improvement.

- Minimize waste, control inventory, and ensure accurate ordering and receiving.

- Coordinate with vendors and ensure equipment is maintained and operational.

- Resolve complex guest and associate concerns with professionalism and empathy.

- Ensure compliance with federal, state, and local health and safety standards.

- Maintain airport, landlord, and contractual requirements including lease obligations.

- Utilize and train staff on restaurant management systems including POS, scheduling platforms, and inventory tools.

Qualifications

- 5+ years of restaurant management experience required (QSR, fast casual, or full service).

- Airport food & beverage experience is a plus.

- Proficiency with POS systems, inventory management platforms, and scheduling tools.

- Strong understanding of financial reporting, labor control, food cost management, and KPIs.

- Knowledge of food safety regulations and operational compliance requirements.

- Strong leadership presence with the ability to inspire and motivate teams.

- Excellent communication, decision-making, and conflict resolution skills.