Technical Support Operator

ENERCON, a globally renowned company established in Germany 40 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence, the adoption of cutting-edge direct-drive generator technologies, rigorous adherence to quality standards, and the establishment of long-term service contracts. We have become a global reference for reliability and performance. With a product range spanning from 2 MW to 6 MW, ENERCON is at the forefront of wind energy innovation, propelling the industry toward a promising future. To date, we have successfully installed over 32,500 wind turbines worldwide, generating a total capacity of 61 GW.

With its North American headquarters located in Montreal, Quebec, service centers spanning from coast to coast, along with a certified warehouse and training center in Boucherville, Quebec, ENERCON holds a significant position in the Canadian market since its inception in 2001. The company currently represents more than 2,700 MW of installed capacity across eight provinces and territories in Canada.

At ENERCON in North America, our commitment is to build a cleaner and more sustainable future, promote energy transition, and offer exciting career opportunities to those who share our vision. Explore our job opportunities and join us in shaping the future of renewable energy, contributing to the creation of a world powered by sustainable energy.

Position Type: Full-time remote position, available anywhere in Canada.
Schedule: Rotating day and evening shifts, including one weekend out of four.

ENERCON is seeking a Technical Support Specialist to join its specialized team dedicated to supporting local teams across Canada. The successful candidate will play a key role in remote technical support, wind farm monitoring, fault analysis, and coordination with higher-level support teams.

As a Technical Support Specialist, you will serve as the primary technical point of contact for field teams, site managers, after-sales service, and internal departments. You will contribute directly to the availability, reliability, and performance of ENERCON wind turbines while ensuring compliance with company quality and safety standards.

Key Responsibilities

- Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments.

- Provide first-level technical support, including fault analysis, software update assistance, and troubleshooting support.

- Escalate complex cases to second-level technical support or engineering teams in Germany when required.

- Analyze recurring technical issues and support the implementation of corrective and preventive measures.

- Support field teams through remote monitoring of wind farms across Canada and perform remote turbine resets to maximize turbine availability.

- Collaborate with second-level support to develop, improve, and communicate technical instructions and procedures.

- Ensure clear and proactive communication by providing technicians with accurate and up-to-date work instructions.

- Investigate and resolve technical issues in collaboration with colleagues, suppliers, and engineering departments.

- Participate in weekend rotations as part of remote support operations.

- Act as the designated contact person for confined space permits and ensure field teams safely exit facilities at the end of each workday.

Additional Responsibilities

- Support Level 2 Technical Support through the creation and updating of Lockout/Tagout (LOTO) procedures, monitoring temperature alerts, tracking parameter changes, and collecting key technical data to monitor and visualize performance improvements.

- Conduct periodic site visits to maintain technical expertise and provide field support and training to maintenance teams.

- Perform any other related duties as required.

Qualifications

- Degree in Electrical Engineering, Electromechanical Engineering, Wind Turbine Maintenance certification, or equivalent recognized experience.

- Journeyperson status in the relevant trade (asset).

- Minimum of five (5) years of experience in wind turbine maintenance or electrical/mechanical troubleshooting, ideally on ENERCON wind turbines.

- Excellent verbal and written communication skills in both French and English.

- Practical knowledge of ENERCON wind turbine operations and maintenance.

- Strong commitment to occupational health and safety and associated protocols.

- Knowledge of MS Office, SCADA, SAP, and other relevant software (asset).

- Valid driver's license with a satisfactory driving record.

English and French proficiency is required due to the need for regular communication with ENERCON teams across Canada as part of the responsibilities of this position.

Why Join ENERCON?

At ENERCON, you will make a meaningful contribution to the energy transition while advancing your career with a global leader in the wind energy industry. We offer a dynamic work environment where safety, collaboration, continuous learning, and professional development are at the heart of everything we do.

What We Offer

- Flexible Schedule: Full-time remote position with a rotating schedule of day and evening shifts, including one weekend out of four.

- Collaborative Work Environment: Join a dedicated team that values teamwork, initiative, and continuous improvement.

- Career Growth Opportunities in Renewable Energy: Develop your career with a global leader in the wind energy sector.

- Competitive Compensation: Hourly wage of $37–$40 per hour , based on experience, plus a comprehensive benefits package.

- Flexible Group Benefits: Coverage tailored to your personal and family needs.

- Work-Life Balance: Between 3 and 4 weeks of vacation plus 5 paid personal days per year.

- Retirement Savings Program: Group RRSP with employer contributions.

- Training and Professional Development: Access to ongoing learning and development opportunities.