Seasonal HR Associate | Compensation & Rewards

Seasonal HR Associate – Compensation & Benefits

GENERAL DESCRIPTION

The Seasonal HR Associate – Compensation & Benefits provides operational and administrative support to the Compensation & Rewards team. The role processes and documents approved compensation and personnel actions, administers request intake and HR ticketing workflows, maintains compensation and job data, and coordinates timely service across HR partners.

The position monitors service levels, supports data integrity, audit and compliance activities, system testing, performance-process administration, reporting, and process documentation. It operates within established procedures and approval authorities, escalating matters that require policy interpretation, compensation analysis, benefit eligibility decisions, or management approval.

KEY RESPONSIBILITIES

Compensation Actions, Incentives and Allowances

- Register, document, process and communicate approved compensation actions, including promotions, salary adjustments, market adjustments, job changes, transfers, reclassifications and other employee actions.\

- Support the administration and recordkeeping of approved functional incentives, supplemental and referral bonuses, and car, cellular or other allowances.

- Review supporting documents for completeness, effective dates and required approvals; validate employee, position, organizational, salary and cost-center data before processing in SAP or other applicable HR systems.

- Confirm completion or discrepancies to the requesting partner and maintain accurate logs, approvals, corrections and follow-up evidence.

- Coordinate permitted retroactive transactions and payroll-calendar dependencies with Payroll and other partners.

JIRA Administration, Intake Governance and HR Ticketing

- Monitor JIRA and other HR ticketing channels daily; triage, categorize, acknowledge, assign and route requests consistently against defined acceptance criteria and due process.

- Monitor turnaround time and SLA compliance, identify items nearing breach, flag urgent or overdue cases, and help unblock stalled workflows and approvals.

- Maintain system hygiene by validating labels, fields, ownership, required documentation and ticket quality; capture and distribute follow-up actions.

- Monitor workflow rules and automated notifications, support users with routine issues and training, and escalate system defects or sensitive cases.

- Generate JIRA and ticketing reports that provide visibility into workload, status, bottlenecks, service levels and recurring issues

Job Governance, Job Descriptions and Data Integrity

- Audit and maintain job profiles, job families, job descriptions, job catalog entries, job levels and personnel subareas in applicable systems.

- Coordinate with Talent Acquisition and other HR partners to align job and compensation structures with approved salary structures, standards and new guidelines.

- Review and update job descriptions across the organization and retrieve or share approved job descriptions upon request.

- Research data discrepancies, complete routing and quality audits, and escalate unresolved governance or structural issues.

Audit, Compliance, Controls and Records

- Gather, organize and validate data supporting incentive risk and compliance reviews, operational risk reviews and the Compensation Governance application.

- Support periodic quality reviews, transaction sampling, documentation checks and audit-evidence preparation.

- Maintain confidential, complete and current compensation records, trackers and shared-folder files in accordance with retention, access and file-handling controls.

- Protect employee, salary, benefits and organizational information and promptly escalate control exceptions.

Systems, Testing and Performance-Process Support

- Participate in ERP and HR-system testing, data validation, user training and system updates; serve as an operational liaison for Compensation systems.

- Support performance-process administration by generating reports, coordinating movement of evaluation sheets, retrieving and distributing prior evaluations upon request, and uploading standardized objectives and ethics and compliance objectives.

- Identify recurring issues and recommend improvements to workflows, rules, checklists, templates and controls.

Reporting, Process Documentation and Client Service

- Maintain current data trackers, dashboard metrics and operational performance indicators that support management visibility and follow-up.

- Coordinate cross-functional handoffs among Compensation, Talent Acquisition, Payroll, Our People Operations, HR partners and managers.

- Maintain SOPs, process guides, job aids, templates and team files; standardize ticketing and operating practices across teams.

- Provide responsive user service and clear procedural guidance, communicate status and missing requirements, and escalate urgent, unusual or policy-sensitive matters.

Special Projects and Other Duties

- Support Compensation Governance, JIRA Service Management implementation, the Leader’s One Stop Shop, job-description audit work and other assigned process-improvement projects.

- Perform other related duties and special assignments requested by the Compensation Supervisor.

MINIMUM EDUCATION

Bachelor’s degree in Human Resources, Business Administration, Accounting, Finance, Labor Relations, Office Systems or a related field. Equivalent relevant experience may be considered in accordance with organizational guidelines.

EXPERIENCE

- One (1) to two (2) years of experience in Human Resources, HR operations, payroll, compensation, benefits administration, employee-data processing or a related operational function preferred.

- Experience processing or validating employee transactions in SAP, SuccessFactors or another HRIS is strongly preferred.

- Experience with JIRA or another case-management/ticketing platform and confidential employee or compensation information is preferred.

KNOWLEDGE, SKILLS AND ABILITIES

- Strong attention to detail and ability to manage high-volume, date-sensitive transactions, cases and follow-up accurately.

- Working knowledge of HR transactions, effective dates, employee and position data, service-level tracking and basic payroll-calendar dependencies.

- Proficiency in Microsoft Excel, Outlook, Word and Teams; ability to maintain trackers, validate data, prepare reports and use workflow systems.

- Strong organizational, analytical, follow-up, troubleshooting and customer-service skills.

- Ability to follow procedures, approval requirements, controls and escalation paths while handling confidential information with discretion and integrity.

- Clear written and verbal communication skills in English and Spanish preferred; ability to collaborate across functions within defined authority.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [email protected] . This email inbox is monitored for such types of requests only . All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .
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