MIS POS Systems Coordinator

JOB SUMMARY:

The MIS POS Systems Coordinator is responsible for the administration, support, maintenance, and optimization of the organization's Point-of-Sale (POS) systems. The Coordinator also leads a team of technicians, providing direction, training, and support while collaborating with multiple departments to ensure business objectives, project timelines, and operational requirements are met.

ESSENTIAL FUNCTIONS:

- Administer and support Point-of-Sale systems for admission ticketing, food and beverage, and related operations.

- Install, configure, maintain, and troubleshoot POS hardware, software, and peripherals.

- Support payment processing systems, credit card terminals, and related merchant services.

- Monitor system performance and proactively identify and resolve issues to minimize downtime.

- Coordinate POS system upgrades, patches, implementations, and deployments.

- Lead and supervise a team of POS support technicians, including training, coaching, and performance management.

- Develop and maintain technical documentation, procedures, and training materials.

- Provide end-user training and support to operational departments.

- Collaborate with department leaders to identify business requirements and implement POS solutions.

- Assist with project planning, testing, implementation, and change management activities.

- Ensure data integrity, security, and compliance with organizational and PCI standards.

- Generate and analyze system reports to support operational and business needs.

- Facilitate communication between departments to ensure project milestones and deadlines are achieved.

- Maintain inventory of POS equipment, replacement parts, and related technology assets.

- Provide on-call or emergency support for critical system issues as required.

Qualifications

EDUCATION/ EXPERIENCE REQUIREMENTS:

- High school diploma or equivalent required.

- Associate's or Bachelor's degree in Information Technology, Management Information Systems, Business Technology, or related field, or equivalent experience preferred.

- 3+ years of experience supporting POS systems, ticketing systems, retail technology, or hospitality technology environments.

- Prior supervisory or team leadership experience.

- Experience with payment processing, credit card terminals, and PCI compliance.

- Strong troubleshooting skills involving hardware, software, networking, and peripheral devices.

- Excellent communication, customer service, and organizational skills.

PREFERRED SKILLS:

- Experience supporting admission, amusement park, attraction, zoo, museum, waterpark, or venue ticketing systems.

- Experience with POS reporting, sales reconciliation, and operational analytics.

- Familiarity with SQL databases and report generation.

- Experience with project management and technology implementation initiatives.

- Industry certifications such as CompTIA A+, Network+, PCI Professional (PCIP), or related technical certifications.

PHYSICAL REQUIREMENTS:

- Ability to stand, walk, and move throughout the property for extended periods while responding to technical needs.

- Ability to bend, kneel, stoop, reach, climb, and work in areas where network or computer equipment is located.

- Ability to lift, carry, move, or install equipment weighing up to 50 pounds.

- Good hand flexibility, finger dexterity, visual acuity, and ability to use standard computer, networking, and diagnostic equipment.