About this role
The project offers a comprehensive range of technologies and services for reliable and user-friendly injection systems for self-medication.
Its customers are pharmaceutical and biotechnology companies that develop, manufacture and distribute drugs for injection.
Phone, email and chat support for customers regarding insulin pumps and related accessories.
• Providing information about the company's products and services.
• Assisting customers in connecting insulin pumps to apps on smartphones.
• Handling customer service requests with a high level of empathy and customer focus.
• Assisting customers in using and managing the insulin pump effectively.
• Documenting and tracking customer requests in the SAP CRM system.
• Escalating unresolved issues to higher-level support or management, if necessary.
• Working with local 2nd level support and other departments to resolve customer issues.
Requirements
- Native level of written and verbal communication skills in German
- Availability to work in rotating shifts;
- Good computer skills;
- Excellent communication and interpersonal skills and team spirit;
- High School Diploma
- EU passport/ID or a portuguese resident card
Benefits
- Attractive salary package.
- Relocation package.
- Paid flight tickets.
- Private Health Insurance from day one
- 1st 2 months office, then remote possible with good performance.
- Agents can be asked to office for meetings, trainings, etc. in Lisbon
- Extra performance-based bonuses.
- Permanent employment contract.
- Paid training and ongoing support.