About this role
We are A-ROSA
A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.
At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS , as all of us have creative contributions that drive us forward.
Your Tasks
- Acting as the main point of contact for guests in public areas and providing assistance with their inquiries and concerns.
- Delivering professional advice and comprehensive support to guests throughout their journey.
- Sharing detailed information about future trips, excursions, destinations, and the daily onboard program.
- Organizing, consulting on, and accompanying shore excursions while maintaining high-quality standards.
- Planning and executing a diverse day and evening program in collaboration with the hotel management team.
- Handling onboard announcements, presentations, and delivering information about harbors and routes.
- Assisting with administrative tasks, supporting embarkation and disembarkation processes, and stepping in for the shore excursion expert during their absence.
Your Benefits
- The most beautiful destinations in Europe with "Overnights"
- Time to explore destinations with free days on board
- International working environment
- Swiss employment contract
- Health, accident, and pension insurance
- Outside cabin with natural light
- No costs for uniform or visa
- Discounted travel for employees and relatives
- Various training and development opportunities
- Attractive career advancement opportunities
- Organization of travel to and from the ship
Your Profile
- Successfully completed vocational training or degree, with the option of a required internship during studies.
- Preferably some experience in guest relations or onboard ships.
- Proficiency in Microsoft Office, along with excellent German and English language skills; additional languages are advantageous.
- Strong communication skills, a confident and approachable demeanor, and solid moderation abilities.
- Willingness to travel, a valid passport, and a completed medical examination.