About this role
The Human Resource & Administrative Officer will play a dual role, responsible for overseeing key HR functions and providing administrative support to ensure efficient logistics operations. The role requires a proactive individual capable of managing people-related processes, resolving employee issues, and enhancing administrative systems in a fast-paced logistics environment.
A critical part of the role involves engaging with truck drivers, escalating their concerns, and ensuring timely resolution through collaboration with relevant departments and stakeholders.
Key Responsibilities
Human Resource Functions:
- Manage end-to-end recruitment processes including job postings, screening, interviews, onboarding, and induction for operational and support roles.
- Maintain accurate HR records, including attendance, leave, and employee data management.
- Support training and development initiatives based on departmental needs.
- Coordinate and support periodic employee performance appraisal processes.
- Ensure compliance with labor laws, company policies, and safety regulations.
- Address employee grievances and disciplinary issues in a professional and confidential manner.
- Engage directly with truck drivers to listen, document, and escalate their concerns to relevant departments (fleet, maintenance, safety, payroll, etc.) for timely resolution.
- Monitor the resolution process of truck drivers’ issues and ensure feedback is communicated appropriately.
- Collaborate with operations, safety, and transport units to enhance driver welfare, motivation, and performance.
Administrative Functions:
- Manage general office operations and ensure adequate logistics and administrative support for field and transport teams.
- Handle correspondence, filing systems, document control, and coordination of travel and accommodation where necessary.
- Track and manage company assets, utilities, and office supplies.
- Maintain vendor relations and follow up on invoicing and service delivery.
- Support management in planning meetings, reports, and documentation.
Requirements
Qualifications & Experience:
- Bachelor’s degree in Human Resources Management, Business Administration, or related field.
- Minimum of 2years experience in HR/Administrative roles within a logistics, Transport, or Manufacturing Environment.
- HR Certification (e.g., CIPM, SHRM) is an Advantage.
- Experience in resolving frontline employee concerns, especially in a unionized or field-based workforce, is desirable.
Key Skills & Competencies
- Strong interpersonal skills with a focus on employee engagement and issue resolution.
- Understanding of HR practices, grievance handling, and conflict management.
- Excellent communication and coordination skills across multiple departments.
- Good organizational skills with attention to detail and ability to multitask.
- Proficiency in HRIS systems and Microsoft Office Suite.
- Ability to work independently in high-pressure operational environments.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development