Guest Experience Manager

About the Role:
Massage Heights - Atlanta is looking for a passionate and driven Guest Experience Manager to lead our front-of-house team and create exceptional wellness journeys for every guest. This is your opportunity to combine your love of hospitality with a meaningful role in the growing health and wellness industry. If you thrive in a fast-paced, people-first environment, we want to hear from you!

Responsibilities:
• Oversee daily front desk operations and ensure a seamless, welcoming guest experience from arrival to departure
• Drive membership sales, renewals, and retail product recommendations to meet revenue targets
• Handle guest concerns, complaints, and escalations with professionalism and care
• Manage scheduling, staffing, and team accountability to ensure optimal coverage
• Monitor and report on key performance indicators including conversion rates, member retention, and guest satisfaction
• Maintain a clean, organized, and tranquil retreat environment aligned with brand standards

Requirements:
• 2+ years of experience in a customer service, hospitality, or retail management role
• Proven track record in membership or subscription-based sales
• Strong leadership skills with experience managing and developing a team
• Excellent communication, conflict resolution, and interpersonal skills
• Proficiency with point-of-sale and scheduling software
• Highly organized with the ability to multitask in a dynamic environment
• Passion for health, wellness, and delivering outstanding guest experiences

About Us:
Massage Heights is a premier membership-based massage and facial therapy franchise dedicated to elevating the lives of our guests through affordable, professional wellness services. Our Atlanta retreat is proud to be a trusted destination for guests seeking relief, relaxation, and rejuvenation in a serene and welcoming environment. We foster a supportive team culture where employees are valued, developed, and inspired to do their best work every day.