About this role
WHAT YOU'LL BE DOING (and doing well!)
- Generate and process invoices for products/services provided to clients and customers.
- Collaborate with various departments to ensure seamless workflow and customer service.
- Ensure accurate billing information and rates are used for each transaction.
- Reconcile billing records with financial systems to maintain consistency and accuracy.
- Address billing-related inquiries from clients, resolving issues in a timely and professional manner.
- Review client purchase orders to ensure invoicing accuracy and acceptance.
- Reconcile monitoring statements with issued vendor and customer billing.
- Assist in compiling data for financial reports and other administrative purposes.
- Review booking documents and set up new monitoring and service agreements accurately and on time in the ERP system.
- Manage incoming phone calls, directing them to the appropriate departments or individuals.
- Provide courteous and helpful customer service over the phone, addressing inquiries and resolving issues promptly; take detailed messages and relay important information to the relevant team members.
- Facilitate effective communication within the organization, ensuring messages are relayed accurately and promptly.
- Assist with various administrative tasks such as filing, data entry, and record maintenance.
- Review booking documents and set up new projects, change orders, and service agreements in the ERP system.
- Process estimate changes for active projects.
- Review and validate monthly charges to active projects and resolve discrepancies.
- Assist with WIP analysis after each payroll cycle.
- Enter time charged to jobs from weekly timesheets.
- Close out projects in the ERP system upon completion.
- Assist with month-end close.
WHAT WE LIKE ABOUT YOU
- High school diploma or equivalent.
- Familiarity with government contracts or compliance reporting with M/WBE programs is a plus.
- Proven experience as a billing clerk, administrative assistant, or in a similar role.
- Familiarity with billing software and financial systems is preferred.
- Proficient in using office software (e.g., Microsoft Office Suite, spreadsheets, email).
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Attention to detail and high level of accuracy in work.
- Ability to handle multiple tasks efficiently and meet deadlines.
- Demonstrated customer service skills and professionalism.
- Discretion in handling confidential information.
- Familiarity with government contracts or compliance reporting with M/WBE programs is a plus.
WHAT WE'RE BRINGING TO THE TABLE
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Professional career development opportunities.
- Tuition reimbursement.