About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Rooms patients, collects assessment data and prepares patient according to specific need.
- Assists physicians in examination, treatment and other clinic procedures.
- Assists with laboratory procedures, screening tests and QI projects.
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
- Schedules appointments and enters appointment date and time into computerized scheduler.
- Conducts reminder calls to all patients.
- Greet and directs patients, salespeople, and visitors.
- Registers patients by verifying that patient's record is up to date and accurate.
- Makes appropriate changes in computer system and on patient's chart.
- Coordinates referrals for patients through insurance and other physician offices.
- Collects payment from patients and issues receipt.
- Prepares and maintains patient charts.
- Maintains and orders supplies.
- May be required to work overtime during peak periods.
EDUCATION AND/OR EXPERIENCE
Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a postsecondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education.
Experience in clinic setting preferred. Injection, specimen collection and phlebotomy training preferred.
CERTIFICATION/LICENSURE
Approved CPR or BLS certification required within 90 days.
OTHER SKILLS AND ABILITIES
N/A
LEVEL OF SUPERVISION
Some independent judgment is required, but decisions are limited by standard practices or procedures.
SUPERVISES
N/A
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
- #1 in the nation on AARP’s Best Employers for Workers Over 50
- One of Working Mother magazine’s 100 Best Companies for Working Mothers
- A Top 50 Company and Top 10 Nonprofit for Executive Women