Cargo - Duty Manager (Hub Ops and ULD Management)

Job Description

The successful candidate will be part of SIA's Cargo Division, Cargo Hub Operations & ULD Management.

Key Responsibilities

- Overall in-charge of the shift and decision maker for Cargo Hub Operations during the shift.

- Supervise and monitor aircraft rotation, disruption and cargo operations so that all operating processes are in accordance with airline requirements and company procedures.

- Manage and track freighter aircraft movements system-wide. Follow up with down line stations to ensure adequate resources in an event of late inbound arrival (>1.5 hours) into their stations.

- Follow up on flight cancellations, re-routing, re-scheduling and flight diversion.

- Approve flight delays due commercial, operational, technical and other related issues (e.g. Crew, FTL, Airport/Airspace closure/curfew).

- Monitor charters, extra flight services or relief flights.

- Follow up with stations to submit Delay Occurrence Report (DOR) promptly in the event of a flight delay. DMs must query stations if they do not explain the cause of the delay properly.

- Manage Freighter related crisis until the Crisis Management Centre (CMC) is set up.

- Monitor Hub GHA performance and ensure that GHA meets all Service Level Agreements (SLA).

- Plan and deploy staff, equipment and other resources effectively to meet operational needs.

- Liaise with Ground Handling Agent (GHA) staff on flight handling consisting of export, import , ECC, Coolport, and E-Hub operations.

- Ensure GHA staff handle special cargoes such as Dangerous Goods, Perishable, Vulnerable as well as sensitive shipments (e.g. HUM, DIP), according to SIA’s handling procedures.

- Ensure that staff follow-up on all irregularities reported

- Coordinate all activities pertaining to charter operations.

Requirements

- Bachelor’s degree or equivalent from a university

- Safety and operations focused and service-oriented.

- Preferably with cargo operations / weight & balance experience / customer handling experience.

- Posses system knowledge and IT skills e.g. MS Words, Excel, RX etc.

- Preferably with driving license.

- Strong communication, analytical and inter-personal skills.

- Open to work on rotating shifts

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.