About this role
A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
HR Operations Management:
- Supervise and coordinate the end-to-end HR administrative processes including employee lifecycle “onboarding, offboarding, internal transfer, status change, etc.” in a timely and accurate manner.
- Resolve employee issues effectively and ensure timely support.
- Conduct internal investigations and manage disciplinary actions as needed.
- Liaise with governmental bodies like the Labor and social insurance offices.
- Ensure compliance with labor laws, company policies, and industry regulations across all HR operational activities.
- Manage employment contracts, probation reviews, contract renewal process, and documentation compliance.
Employee Data Management:
- Oversee the accuracy, confidentiality, and integrity of employee data across HR system and database.
- Manage employee records lifecycle, including creation, updates, archival" physical & Digital", and deletion in compliance with data protection regulations.
- Ensure timely and accurate updates to employee information such as promotions, transfers, status changes, and personal details.
- Conduct regular audits of employee data to identify discrepancies and ensure compliance with internal policies and external regulations.
- Support data-driven decision-making by providing clean, structured, and reliable employee data for analytics and reporting.
Social, Medical & Life Insurance:
- Manage & handle the administration of the medical insurance program, including approvals, refunds, monthly chronic cases, complaints, critical cases and claims.
- Manage the administration of the life insurance program.
- Manage & handle the renewal process for the medical & Life insurance.
- Supervise the social insurance process such as “forms 1, 2, & 6, title change requests, etc.”.
- Review the social insurance monthly statement transaction before payment process.
Team Leadership:
- Lead and coach a team of HR Operations Specialists/Seniors/ Team Leader.
- Monitor performance, provide feedback, and support career development of the team.
Process Improvement & Projects:
- Identify opportunities to streamline and automate HR processes, reducing manual work and improving efficiency.
- Partner with the stakeholders to implement process enhancements and system upgrades.
- Lead or participate in HR projects such as policy reviews, audits, or employee experience initiatives.
Reporting & Analytics:
- Generate and analyze HR reports (headcount, attrition, demographics, e.g.) to support HR decision-making.
- Monitor HR SLAs, KPIs, and service delivery quality for the HR Operations team.
Requirements
Requirements
- Bachelor’s degree in Business Administration or a related field.
- 7+ years of experience in HR Operations.
- Solid understanding of social insurance and labor laws.
- Excellent organizational, analytical, and communication skills.
- Ability to manage multiple priorities and lead process improvements.
- Problem-solving mindset with a focus on operational excellence.
- Good command of English.
- Proficient in MS Office.
Benefits
- Embark on an exciting journey with the Fin-Tech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.