Collections Team Manager

📍 Location: Woodstock, Cape Town

📊 Reporting To: Operations Manager

Are you ready to lead a high-performing team and make an impact in a dynamic collection’s environment?

At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values - Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make.

We’re looking for a results-driven and people-focused Team Manager to join our Cape Town team. If you thrive in fast-paced environments, are passionate about coaching others, and have a solid track record in collections, we’d love to meet you.

🌟 Why Join Us?

💼 Growth That Matters: We're passionate about developing leaders. You’ll be empowered to coach, guide, and influence your team - with a clear path for your own professional development too.

🏆 Performance-Based Rewards: In addition to your basic salary, you’ll enjoy commission opportunities based on your team’s performance - because when they thrive, you thrive.

🧘 Wellbeing Comes Standard: Enjoy peace of mind with a comprehensive benefits package that includes Funeral, Life, Disability, and Medical Cover (post-probation).

🤝 A Culture That Cares: At Nimble, we don’t just talk about values - we live them. From celebrating wins to supporting each other through challenges, we’re in this together.

🎯 Job Purpose:

To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth.

🧩 Key Performance Areas:

Under the guidance of the Operations Manager, you will be responsible for (but not limited to):

- Leading and driving performance across collections, productivity, and quality targets
- Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed
- Acting as the escalation point for complex queries and customer complaints
- Ensuring compliance with business policies, industry regulations, and legislative requirements
- Conducting regular performance reviews, coaching sessions, and staff development initiatives
- Monitoring and analysing team performance metrics to drive continuous improvement
- Submitting accurate and timeous reporting to management
- Managing all administrative functions related to your team
- Performing ad-hoc duties as required

📚 What You Need:

- A minimum of 2 years working experience in a Team Management role
- A minimum of 2 years Management experience in a Collections Outbound environment

- Proficient in MS Office at an intermediate level:
- MS Word
- MS Excel
- MS Outlook
- Credit and Criminal clear

🔑 Skills, Knowledge & Attributes:

✔️ Strong financial acumen and understanding of collections metrics

✔️ Performance-driven and target-oriented

✔️ Skilled in conflict management and problem-solving

✔️ Proactive team player with strong leadership presence

✔️ Excellent administrative and time management discipline

✔️ Strong communication and interpersonal skills

✔️ Ability to give and receive feedback constructively

✔️ Committed to customer-centric behaviour (TCF principles)

✔️ High attention to detail and organisational excellence

✔️ Willingness to learn and continuously improve

💰 Remuneration & Benefits:

- Competitive basic salary
- Commission earning potential
- Benefits fully funded by Nimble:
- Funeral Cover
- Life Cover
- Disability Cover
- Medical Cover (effective after successful completion of probation)

⏰ Working Hours:

- Monday – Friday
- Up to 9 hours/day (when not working Saturday)
- Up to 8 hours/day (when working Saturday)
- Shifted between 07:00 – 20:30, as agreed with management
- Saturdays
- Maximum of 2 Saturdays per month
- Shifted between 08:00 – 14:00, as agreed with management

Ready to Apply?

- Apply today and take the next step in your career with us. Let’s shape the future of Nimble together.
- 📞 Shortlisted applicants will be contacted for an interview (telephonically or in-person).

This position is open in line with the Nimble Group Employment Equity Plan.