About this role
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
1. Medical Information Service
Medical Information Associate/Sr. Associate will maintain the highest level of knowledge and up-to-date medical/scientific documents regarding current disease state and product knowledge (including competitor products), appropriate aspects of regulations and policies.
Medical Information Associate/Sr. Associate will disseminate medical information upon customer's unsolicited requests that are:
o scientifically balanced,
o regarding an unsolicited question, and
o meet local requirements.
Medical Information Associate/Sr. Associate will ensure all appropriate sources to answer the inquiries. The following can be taken as the first priority.
o GML (Global Medical Letter)
o Published articles in scientific journals based on evidence-based medicine (e.g., PubMed, OVID, etc.)
o Global Inquiries Database (e.g., Veeva Vault MedComms and Docuvera)
o Global Medical Communication-Information via GCC
All inquiries requested to Medical Information Associate/Sr. Associate must be put into the service request on GCC (Global Contact Center) and their status, answer and responsibility can be tracked in If a request contains an adverse event, Medical Information Associate/Sr. Associate must report it to Pharmacovigilance Associate/Sr. Associate within 24 hours.
2. Promotional and Educational Material Review
Medical Information Associate/Sr. Associate as a part of medical personnel may participate in the Promotional and Educational material development plan meeting with the brand team at the beginning of the planning stage.
Medical Information Associate/Sr. Associate must review promotional and educational items for medical accuracy and compliance, including checking "Data on file" and all other
references via VVPM (Veeva Vault Promotional Material).
All promotional and educational materials must undergo a local periodic review and approval at intervals of no more than two years via VVPM in accordance with local MIS SOP Promotional and Educational material SOP.
3. Knowledge sharing and training
• Share the good information and knowledge coming from external customers and internal employees.
• Train medical representatives on the value and mission of MIS in various meetings.
• Therapeutic/disease training to MRs and Marketing group on an as-needed basis.
• Disease and product training to vendors who provide Lilly Disease/product information on behalf of Lilly.
• Develop the educational material for patients related to PSP programs (e.g., slides, videos, etc.)
Minimum Qualification Requirements:
A bachelor's degree in pharmaceutical sciences, nursing, or other related life sciences
Be fluent in Korean and English
Be able to use MS Office and Lilly systems
Be able to demonstrate problem-solving and communication skills.
Understanding the medical materials
Other Information/Additional Preferences:
Strong communication skills, both verbal and written
Strong knowledge of MI R&R
Demonstrated ability to manage large global organizations.
Project management experience.
Medical expertise
Strategic thinking ability based on statistical data.
Diligent adherence to business integrity principles
Preferred therapeutic area experience: Diabetes (GLP-1) and Oncology
Call center management experience (e.g., vendor oversight, agent training, call quality monitoring, KPI/SLA management)
CRM trainer experience, including system training and Train-the-Trainer delivery
Experience in medical review and approval of promotional and educational materials (e.g., VVPM)
Experience in developing or reviewing content for digital medical channels (e.g., medical websites, knowledge bases)
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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