About this role
TikTok Shop SEA is redefining shopping by bringing discovery, entertainment, and commerce into one experience. Across Southeast Asia, we work at the intersection of technology, content, business, and operations to build a trusted, engaging e-commerce ecosystem where users, sellers, creators, and partners can connect and grow.
As the platform scales across SEA, we take on complex challenges across content, commerce, trust, and the differing needs of each local market, while driving sustainable growth in the ecosystem. You will shape the future of e-commerce in a region with sustained growth and strong long-term potential.
We are the Indonesia TikTok Shop by Tokopedia Semi-Consignment team, committed to helping small and medium-sized sellers without extensive e-Commerce operation capabilities better succeed on TikTok Shop through operational actions such as managing subsidies, creator matchmaking, and ads.
- Own the operational management of the BPO team, including setting performance targets, designing incentive mechanisms, conducting regular review meetings with BPO agencies, performing in-depth analysis on key metric anomalies, and driving actionable solutions to improve overall team efficiency.
- Collaborate with product teams on new feature design and BPO workflow integration; proactively identify operational pain points and propose product-driven solutions to improve scalability and efficiency.
- Support internal cross-team initiatives, including facilitating communication and collaboration between the creator side and seller BD teams to ensure effective information flow between creators and sellers.
- Coordinate with external agency partners to support self-operated live stream operations, including but not limited to live monitoring, co-developing product selection and advertising strategies with agencies, and driving GMV growth of self-operated live streams.