About this role
Join Allianz Partners' Claims team in Jakarta as a full-time Claims Analyst specializing in Health Insurance — and build your career with one of the world's most trusted insurance brands. In this role, you'll manage health insurance claims end-to-end, liaising with hospitals and doctors to deliver fair, compliant outcomes while maintaining integrity and confidentiality. You'll work within a supportive, experienced team that follows global best practices, giving you structured training, proven tools, and real opportunities to grow. This is a full-time, hybrid position based in South Jakarta, with a 5-day working week.
ℹ️ This is a full-time, permanent role employed by PT Asuransi Central Asia, working dedicatedly within the Allianz Partners team (PT. AZP Services Indonesia) as part of our strategic business partnership.
What You'll Do
- Review and process medical claims in accordance with policy, procedures, and applicable regulations
- Check, track, file, and verify the completeness of claim documents, records, and reports
- Assess medical expenses and evidence; recommend approvals, rejections, or adjustments based on medical and financial considerations
- Coordinate with hospitals, doctors, and related parties to gather the necessary information for accurate claim resolution
- Respond to client inquiries and collaborate with other departments for prompt and effective resolution
- Identify potential fraud or discrepancies and take appropriate action; collaborate with Risk Management to mitigate processing risks
- Implement and maintain quality control measures to support team productivity and service standards
What You'll Bring
- Diploma or above in any field; a background in healthcare or a related field is an advantage
- 1–2 years of customer-focused experience (in a clinical, paramedical, TPA, or insurance setting) is preferred; fresh graduates with relevant internships or projects are welcome to apply
- Proficient in Microsoft Office; comfortable learning claims management systems and data tools
- Working knowledge of insurance policies, claims procedures, and regulations is a plus — a genuine willingness to learn is what matters most
- Strong analytical and problem-solving skills; high accuracy and attention to detail; commitment to integrity and confidentiality
- Clear written and verbal communication skills; able to work both independently and collaboratively within a team
- Familiarity with AI-assisted tools or data platforms (e.g., for claims triage, document processing, or reporting) is an advantage — or a willingness to develop these skills on the job
What We Offer
Working Arrangement
- 5-day working week, Monday to Friday
- Hybrid working model (combination of work-from-home and on-site at Mal Ambasador, South Jakarta)
Benefits
- BPJS Kesehatan (national health insurance coverage)
- BPJS Ketenagakerjaan (national employment insurance)
- Private Medical Insurance
- DPLK — Pension Fund Program
- Accident Insurance Outside of Working Hours (JSHK)
- THR (Tunjangan Hari Raya)
- Annual leave: 1 day granted per month upon permanent appointment, accumulating up to a maximum of 24 days
Who We Are
Allianz Partners is a world leader in B2B2C insurance and assistance, operating across 75 countries and serving millions of customers through travel, health, automotive, and lifestyle solutions. As part of Allianz Group — one of the world's most trusted insurance and asset management companies — Allianz Partners combines global expertise with local presence. In Indonesia, this role sits within the operations of PT Asuransi Central Asia, Allianz Partners' local employing entity, giving you the stability of a local employer with the career opportunities of a global brand. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer.
107946 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.