About this role
Life Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living.
As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
Responsibilities:
- Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.
- Coordinate customer's queries with the relevant departments for dispute resolution
- Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
- Allocate payments and reconcile customer accounts
- Negotiate payment plans with customers
- Own portfolio of low, medium and high complexity accounts
- Contribute to accurate customer master data
- Follow assigned collections strategy
- Ensure contacts and customer responses are tracked in the system as specified in the SOP
- Report current statistics and flag any potential bad debt risks to Credit Manager
- Refer and escalate unresolved issues to Credit Manager for further action
- Monitor and flag customers approaching or exceeding their credit limits
- Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution
- Ensure compliance with collections policies and procedures
- Perform quality checks
- Support Team Manager in running reports, training new joiners, updating operational documents (SOPs, manuals, work instructions)
- Implement process improvements
- Prepare updates on results on request
- Lead daily meetings on request
- Work with OTC tools/ ERP: AX 2009
- Support for peers and their issues with which they are unable to deal with (process issues or situations with customers)
- Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
Location: Bangsar South, Kuala Lumpur, Malaysia
Requirements:
- Minimum Graduation or equivalent academic qualification required.
- At least 2 years of collections or cash application experience in an international environment (credit knowledge can be an asset).
- Sound overview of end to end OTC operational and financial controls, business processes and reporting. Proven record of process improvements.
- Excel skills on intermediate level.
- Fluent English and Bahasa Melayu (written and spoken).
- Excellent verbal and written communication skills.
- Sound decision making, personal accountability, ability to operate in high pressure and fast paced environment, effective at establishing productive relationships within the business.
##
You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
- Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
- Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
- Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
- Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
- Flexibility : Hybrid Working Model (For most professional roles).
- Training: Hands-On, Team-Customized, Mentorship.
Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
Explore our website and learn more about our mission, our team, and the opportunities we offer.