Service & Claims Consultant

Purpose of the Role
The purpose of this role is to deliver excellent customer service to American Express, Macquarie, Bendigo Adelaide and Investec customers across all enquiries, including claims relating to No Additional Charge (NAC) Insurance on Credit and Charge Cards. The role also involves supporting inbound sales to existing and potential customers while working toward financial and non-financial targets. At every contact point, you’ll help ensure customer enquiries are handled efficiently and resolved effectively.

Key Responsibilities:

- Deliver high-quality service across the NAC insurance program.
- Handle enquiries and claims with care, accuracy and professionalism.
- Provide timely and accurate information about Card Terms and Conditions.
- Deliver a personalised service by understanding customer needs.
- Work in line with Chubb’s legal, regulatory and internal compliance obligations.
- Complete required training and maintain role competencies.
- Record and report complaints, conflicts, breaches and other reportable matters promptly.
- Manage written queries within a five-day timeframe.
- Meet service and financial targets while maintaining strong QA performance.
- Identify sales opportunities, support customer retention and contribute feedback to the team.
- Participate in training workshops and adapt quickly to procedural changes

What You’ll Bring

- Strong customer service experience, ideally 12 months or more.
- Claims handling experience is highly regarded but not essential.
- Excellent verbal and written communication skills.
- A professional phone manner and strong rapport-building ability.
- Strong computer literacy and confidence learning new systems.
- Good problem-solving skills, attention to detail and a team-focused approach.

Why Chubb?

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com

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