Self-Sufficiency Navigator

Condition of Employment

As a condition of pre-employment eligibility, a Level 1 security background screening is required, which consists of a check of the State of Florida law enforcement records.

General Description

The position provid es career guidance while adhering to performance measures within a fast-paced, time-sensitive case management environment. This position involves working with the general public and is designated as a position of special trust. Specific duties include but are not limited to the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Conducts daily intake appointments on customers referred from the Department of Children and Families. Creates, maintains and updates customer case files in accordance with defined standards and enters information into appropriate systems.

- Travel to CareerSource centers within the six county Region to meet with customers in the outlining counties. Conducts monthly follow up appointments to ensure customers are staying on track with mandatory requirements. Monitors case files for accuracy and provides to supervisor, as required, ensuring all services have been provided and are entered accurately per applicable regulations and internal requirements. Ensures deficiencies are corrected within the timelines.

- Determines customer suitability for training; calculates eligibility for support services and prepares requests for support services to authorize payment for childcare, transportation allowance, training, uniforms, and related fees; submits requests to supervisor for review and approval prior to customer discussion or distribution.

- Documents and reports non-compliance of programs which may lead to termination of benefits.

- Completes the Individual Responsibility Plan (IRP) and uses the Plan to guide customers toward self-sufficiency.

- Evaluates, facilitates, monitors and documents services and customer progress in relation to established goals (IRP) and objectives. Verifies and accurately enters customer job placement or accountable activity information into data system with error rate defined by the supervisor. Adhere to performance goals as established by state and federal policy guidelines.

- Answer incoming calls on Welfare Transition dedicated call center phone lines in absence of customer service representative.

- Schedules monthly follow-up appointments in person or by phone to collect and provide information, answers query, resolves basic issues and obtains consensus with the customer regarding expected outcomes pertaining to employment goals and program participation. Target the needs and interests of specific individuals.

- Consistently uses empathetic and courteous dialogue while conducting the appointment to gather appropriate case information updates.

- Competently applies one or more CareerSource-related program tools, State systems, document storage system, and associated system tracking software.

- Prepares customer for entry into employment by detailing employment informational resources, training opportunities, and career planning as appropriate.

- Refers customer to basic skills, aptitude, and vocational tests as deemed necessary.

- Manages emails, CNG, and voicemails daily.

- Maintains records of customer interactions, records details of inquiries, complaints, comments as well as actions taken via system case notes.

- Answers unscheduled or escalated incoming calls to address the needs of the customer.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

- Assists customers with job search and in any other area deemed necessary to obtain gainful employment.

- Provides mentoring and guidance as requested.

- Prepares and provides labor market information, hiring trends and wage data as requested.

- Performs other duties and responsibilities as assigned.

OTHER JOB-RELATED REQUIREMENTS:

- Obtain the mandatory Florida Workforce Professional Tier I Certification.

- Complete the Mandatory Florida WINS Course within the established timeframes.

- Participate in 15 hours of continuing education to maintain Workforce Professional Certification.

- Compliance with the Health Insurance Portability and Accountability Act (HIPPA).

- Compliance with workplace safety to prevent on-the-job injuries by adhering to First Cost Workforce Development policy.

- May be required to travel locally and must provide own transportation.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

- Working indoors and occasional vehicular travel encountered.

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift 15 pounds at times.

BENEFITS:

Medical, Dental, Vision, Life Insurance (1 x annual base at no cost), Supplemental Life Insurance, Flexible Spending Account (FSA), Tricare Supplemental (Veterans only), AFLAC Supplemental, Florida Retirement System (Pension/Investment), State of Florida Deferred Compensation Plan, Employee Assistance Program, Tuition Reimbursement, Pet Insurance, Avis/Budget Discounted Rental Vehicles, Annual Leave, Sick Leave, Sick Leave Bank, two Personal Days, nine paid Holidays, Alternative/Flexible Work Schedules

Equal Employment Opportunity (EEO) Employer:

It is the policy of First Coast Workforce Development Consortium (FCWDC) to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status, in accordance with applicable federal, state and local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FCWDC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Reasonable accommodation may be made to enable qualified persons with disabilities to perform the essential functions of this position.

Qualifications

Qualifications and Education Requirements:

MINIMUM QUALIFICATIONS:

EDUCATION/EXPERIENCE:

Bachelor’s degree in psychology, Sociology, Social Work, Mental Health, or a closely related field preferred.   Two (2) years of experience working closely with individuals and families in need of assistance; crisis intervention and understanding the theory and practice of multiple evidence-based and best practices utilized in case management OR any combination of relevant education and experience that demonstrates the ability to successfully complete essential responsibilities.  Professional or nonprofessional experience may substitute on a year-for-year basis for the required college education.

KNOWLEDGE, SKILLS AND ABILITIES:

- Case Management experience: ability to engage and maintain positive customer relationships.

- Ability to work independently by planning, organizing, and coordinating work assignments.

- Ability to work effectively in a team environment; maintains a professional working relationship with management, co-workers, stakeholders, and customers.

- Ability to communicate effectively, both verbally and in writing, and ability to listen effectively.

- Ability to manage in-person and telephone interactions efficiently and courteously.

- Ability to multitask in a fast-paced environment.

- Proficient in the application of Microsoft Word, Excel, Outlook and other applications.

- Ability to assess a job seeker and create a career pathway by research, program knowledge and critical thinking.

- Ability to learn and become proficient in all pertinent CareerSource technology and systems, including Employ Florida, the CareerSource website and others as required or requested.

- Ability to maintain strict confidentiality when exposed to sensitive information.