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About this role
Key Responsibilities:
- As an Consulant in our Payment Processing team you will –Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
- Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.
- Onboard new Institutional, SME, and enterprise clients on Nium's platform.
- Monitor, investigate, and resolve payment processing issues.
- To verify statements for various banks and currencies before reprocessing or refunding transactions.
- Creating monthly Invoices for clients and tracking their settlement.
- Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out
- Work with Account Managers and Customer Service teams to resolve customer complaints.
- Publish MIS reports to the management and internal stakeholders.
- Organize workflow to meet department objectives.
- Work with Product and Technology teams to improve process efficiency and automation.
- This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays, and we follow a flexible holiday schedule.
Requirements:
- Bachelor's degree with 2-5 years of experience working in Payment Processing, preferred knowledge of Cross border remittances
- Can prioritize, organize, and execute tasks with minimal supervision.
- Demonstrates strong interpersonal and communication skills.
- Demonstrates ability to work with a high degree of quality.
- Demonstrates strong problem-solving/Issue Resolution skills.
- Hands-on experience in MS Office and tools within it.
- Possesses Behavioural competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.