Credit Controller

It's fun to work in a company where people truly BELIEVE in what they're doing!

WHAT YOU WILL DO

- Manage allocated customer accounts and ensure collections are performed in line with payment terms and company targets. ​
- Follow up on overdue accounts through calls, emails, and customer engagement to minimize outstanding debt and improve cash flow. ​
- Perform account reconciliations and resolve customer queries, disputes, and claims within agreed timelines. ​
- Prepare and distribute customer statements, remittances, and aging reports. ​
- Accurately process and allocate customer payments, credit notes, debit notes, and settlements. ​
- Investigate short payments, deductions, pricing claims, and unauthorized claims and ensure timely resolution. ​
- Escalate high-risk, long overdue, or unresolved accounts to the Debtors Supervisor or Credit Management team. ​
- Ensure compliance with company policies, SOPs, governance controls, and Delegation of Authority (DoA). ​
- Liaise with sales teams, customer managers, finance teams, and external customers to resolve account and payment issues. ​
- Monitor customer accounts and identify potential credit risks or collection concerns. ​
- Assist with audit requirements by providing supporting documentation and reconciliations. ​
- Maintain professional and effective customer relationships to support collections and service delivery. ​
- Support continuous improvement initiatives and process efficiencies within Accounts Receivable. ​
- Achieve individual KPIs relating to collections, overdue balances, query resolution turnaround times, and cash allocations. ​

WHAT YOU’LL BRING TO THE TABLE

Key attributes and competencies ​

- Grade 12 studying towards a credit management diploma or equivalent​
- Strong Communication skills​
- Relationship Management skills​
- Administrative background​
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Experience ​

- 3 years in FMCG environment as a Credit Controller​

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.