About this role
Job Title: Customer Service
Hours: Full-Time
Salary: £15.00 per Hours – 42 hours a week – 4on 4off shift pattern.
About the Role
We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, assisting with enquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer enquiries by phone, email, and in person.
- Resolve customer issues and complaints in a professional manner.
- Process customer requests and maintain accurate records.
- Provide information on products and services.
- Work closely with colleagues to deliver excellent customer service.
What We're Looking For
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Positive, professional, and customer-focused attitude.
- Good IT skills, including Microsoft Office.
- Previous customer service experience is desirable but not essential.
What We Offer
- Supportive and friendly working environment.
- Training and development opportunities.
- Opportunity to grow within the business.