About this role
The Host/Hostess position pays $12.00/hour.
Responsibilities:
- Answers the phone at the hostess stand, transfers calls, takes reservations, receives and delivers messages to management.
- Able to answer questions concerning menus, special events, banquets, and other guest amenities.
- Organizes menus for each shift and ensures menus are clean, current and of sufficient par.
- Distribute copies of special menu items to wait staff.
- Greets guests in an upbeat, gracious and polite fashion. Adhere to the "ten foot rule" (acknowledge any member or guest within ten feet with an appropriate greeting.).
- Distributes menus and wine lists to the guests and issues checks for food and beverage to each waiter.
- Keeps an accurate count of customers seated and distributed to each server, by properly maintaining reservation sheets and seating charts.
- Communicates special needs, VIPs, and special events to the servers to "exceed expectations".
- Maintains correct appearance of hostess stand area, organized and clean.
- Ensures light, music and thermostats are setting at appropriate levels during the course of the shift.
- Observes the dining and lounge area for general guest satisfaction. Immediately relay any concerns to Manager.
- Consults with supervisors as to the seating of guests and communication to the kitchen.
- Reconciles end of shift paperwork.
- Must be able to assist banquet with functions throughout all Reynolds properties.
Qualifications:
- Must have strong verbal and organizational skills.
- Must possess skills of diplomacy.
- Must be able to stay calm in changing or stressful situations.
- Pleasant speaking voice; neat appearance.
- Restaurant experience desired.
- Able to walk and stand through the duration of shift.
- Must be able to lift a minimum of 25lbs.
Benefits:
- Employee discounts: food, retail merchandise, boat rentals
- Golf privileges