Customer Care Specialist

Musti Group is the leading Nordic pet care specialist operating in Finland, Sweden, Norway, and the Baltics. Our mission is to make the life of pets and their parents easier, safer and more fun throughout the entire lifespan of the pet. We want to be a full-service product provider and operator for our customers – both physically and digitally. We believe that a full-service ecosystem offers a unique value proposition that enhances and strengthens strong customer relationships and sets us apart from our competitors.Musti Group’s net sales were EUR 444 million in 2024. We have over 2,000 employees, 1,9 million customers and 415 stores.Read more about us!Customer Care SpecialistAre you customer-oriented? Are pets close to your heart? Are you fluent in Norwegian and English, preferably also in Swedish or Finnish? If yes, come and join our international team in Nordic Customer Center Käpylä, Helsinki.We are searching for a full-time (37,5h/week) Customer Care Specialist to our Norwegian team to help and answer customers' questions about our products and services via phone, e-mail, and chat. In this position you will also have various back-office tasks such as handling product orders, deliveries etc.What are we looking for?You are the right match for this position if you have paws-on attitude and excellent people skills! You desire to offer world class experience to our customers and have a passion to solve problems. Knowledge and experience about animals, especially dogs and cats, is a benefit – or in the best scenario you share the love for pets!Why join our pack?We offer you a diverse and an inspiring work in the rapidly growing and evolving business in one of the leading pet retail companies. We are an enthusiastic, professional, and animal loving community waiting for you to join the team! You will meet furry colleagues, and you can bring your four-legged friend to work with you. We offer comprehensive introduction to the work and the support of a wonderful and competent team.The job may not be suitable for a person suffering from an animal allergy.Please leave your application at the latest by 13th November 2026 as we will start interviews already during the application period. Hiring decisions may also be made during this time. The start and end date can be negotiated. This position is a permanent full-time employment (37.5h/week). Workplace is in Käpylä behind good public transportation connections, Helsinki. We work in hybrid working model on Monday – Friday between 8.00 – 18.00.For further information please contact team leader Johanna Blomqvist via email: johanna.blomqvist(at)mustigroup.com