Deposit Operations Specialist & Roving Personal Banker

Job Title:
Deposit Operations Specialist

Reports to:
VP Deposit & Branch Operations Director

Deposit Operations Specialist Functions:

- Process daily deposit exceptions to properly post or return all items, including unposted and non-sufficient funds items and suspected stop pays.
- Review daily reports related to deposit and ACH processing and resolve any exceptions.
- Complete daily application balancing reports to support GL reconciliation efforts.
- Process incoming and outgoing wire transfer requests after reviewing all documentation for accuracy and completion (including international).
- Print and mail daily customer notices.
- Review and decision deposits from our mobile and merchant remote deposit channels.
- Process check adjustments and chargebacks.
- Complete investigations related to disputed transactions.
- Complete file maintenance changes in the core system after reviewing requests and documentation submitted by branch employees.
- Order new debit cards and assist with existing debit card maintenance or questions.
- Answer phone calls from customers and branch employees related to debit cards, digital banking, wire transfers, or any deposit-account related questions.
- Respond to customer inquiries via LinkLive in a timely fashion.
- Perform various branch reviews
- Provide courteous and professional service to all internal and external customers.
- Research and reconcile outages and operational errors.
- Assist with onboarding accounts opened online, identifying potential fraud or high-risk situations and take the appropriate action to prevent loss.
- Respond to information requests for audits and examinations.
- Assist with escheatment of dormant accounts.
- Serve as backup for some Digital Banking functions as needed
- Perform all other duties as assigned.
- Comply with all applicable banking regulations and BSA/AML program, requirements and controls.
- Comply with all department and Bank policies and procedures.
- Other duties as assigned.

Roving Personal Banker Functions:

- Provides courteous and professional service to all customers.
- Performs teller transactions such as withdrawals, deposits, transfers, payments and cash advances, with accuracy and attention to detail.
- Maintains cash drawer limits and balance daily.
- Assists safe deposit box customers.
- Completes service requests such as address changes and ordering checks.
- Informs customers of self-service options and demonstrate digital banking products to customers.
- Identifies potential fraud or risky deposits and take appropriate action to prevent loss.
- Assists with administrative and other bank-related activities while not assisting a customer. These tasks could include those assigned by your supervisor or by Operations, Finance or Marketing.

At Movement Bank, we exist to love and serve our communities with a Purpose Bigger Than Banking. We aim to bridge the wealth divide, connect those with resources to those excluded, and transform communities through long-term investment in business, housing, and education. When you join our team, you become part of our movement, our story, and our legacy.