Service Appointment Specialist

Phillips Chevrolet of Frankfort is currently looking for a Full-time Service Appointment Specialist. We are seeking a customer service oriented and personable individual to fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week as well as Saturday's. Previous customer service experience required.

Responsibilities and Duties

- Ask the customer qualifying questions to uncover needs and directs calls appropriately

- Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.

- Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.

- Ensure that service consultants receive messages promptly to return customer calls immediately.

- Make service appointments and assist customers over the phone with determining their service needs.

- Route appointment information to the appropriate service consultant

- Place outgoing appointment reminder calls to customers

- Place outgoing follow-up calls to customers recently having service completed on vehicle.

Qualifications and Skills

- VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING

- Able to type and handle high volume of telephone calls simultaneously.

- 18 years or older

- Basic computer skills

Job Type: Full-time