About this role
The international 5-star hotel Grand Hotel Kempinski Riga invites a RESERVATIONS COORDINATOR (EU work eligible) to join its team.
Your Responsibilities:
- Ensuring high-quality, professional handling of reservations - from receipt and processing to preparing offers - in accordance with guests' requests and the hotel’s standards.
- Providing information, answering phone calls and emails, and coordinating incoming and outgoing communications.
- Handling telephone reservations in compliance with the hotel’s standards.
- Accurately entering reservations into the hotel’s property management system.
- Monitoring and verifying reservations received from online distribution channels.
- Informing relevant hotel departments about guests' special requests.
- Actively promoting and upselling higher-category rooms and other hotel services.
- Entering group rooming lists into the reservation system.
Requirements:
- Proven experience in hotel Reservations or Front Office departments.
- Experience working with a hotel property management system (Opera or Fidelio).
- Excellent written and verbal proficiency in Latvian and English (for communication with international guests).
- Strong communication and interpersonal skills.
- Proficient computer literacy.
- A strong sense of responsibility, focus, and sharp attention to detail.
- A degree or coursework in hospitality or the humanities will be considered an advantage.
We offer:
- Balanced and free catering in colleague restaurant "Backstage22"
- Numerous employee events
- Occupational health insurance after successful completion of the probation
- Diverse creative opportunities
- Human and honest working environment
- Long-standing experience in what we do
- Healthy mix of tradition & modernity
- Multifaceted further development and training opportunities
- International career prospects and development opportunities
- Special rates for stays at Kempinski hotels worldwide