About this role

About This Position

About Austin-Bergstrom International Airport

Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

Job Description:

Airport Operations Specialist

Purpose:

Provide a safe and secure environment for the traveling pubic, Austin-Bergstrom International Airport and City of Austin employees, and neighboring community by recognizing and responding to violations of local, state, and federal laws and ordinances.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

- Prevents introduction of weapons, bombs, explosives, and other devices, by performing frequent patrolling of airport property and surrounding areas, conducting safety and security training, responding immediately to airport security breaches and alarm violations.
- Inspects facilities and ensures safe operating conditions
- Enforces federal, state, and local laws, regulations, and ordinances by issuing citations, warnings, notice of violations, and conducting inspections.
- Monitors airport activities, inspects airport property and facilities and uses security tools and equipment and processes to identify and deter potential threat elements.
- Responds to medical, fire, hazardous materials, disturbances, security violations, aircraft alerts and crashes, burglaries, alarms, and other emergencies as necessary and implements emergency plans.
- Investigates accident scenes to include, interviewing suspects and witnesses, following-up on accidents/incidents by contacting witnesses, gathering and sharing information, etc.
- Provides training and classroom instructions on a variety of subjects relating to airport operations and security. Writes technical reports.
- Recommends improvements to supervisors and management.
- Provides customer service to the general and traveling public, Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies by performing duties such as providing escort services.

Responsibilities - Supervisor and/or Leadership Exercised:

- May perform supervisory duties.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

- Knowledge of airport operations.
- Knowledge of Federal, State and local laws.
- Knowledge of city practice, policy and procedures.
- Knowledge of safety practices and procedures.
- Knowledge of policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property and data.
- Knowledge of supervisory and managerial techniques and principles.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software.
- Skill in planning and organizing.
- Ability to quickly recognize and analyze irregular events.
- Ability to work with frequent interruptions and changes in priority.
- Ability to stay informed of airport operational and security issues.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain good working relationships with other city employees and the public.

Minimum Qualifications:

- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field.
OR
- Four (4) years of experience in the U.S. Military Services, peace officer, airport operations, or other security related field.
- Any combination of the above

Licenses and Certifications Required:

- Valid Texas Class "C" Driver's License
- Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

Preferred Qualifications:

- Customer service experience to include directly communicating and interacting with the public.
- Experience in facility inspection and documentation to ensure operational efficiency.
- Experience using a two-way radio system, in an operational capacity.
- Experience writing technical reports.
- Previous airport experience.




## Compensation Range:
The annual hiring range for this position is $28.07-$33.96


## Notes to Candidate:

Overview:

Austin-Bergstrom International Airport (AUS) is seeking a dedicated and detail-oriented Terminal Operations Specialist to ensure the safety, security, and efficiency of airport operations. This role involves monitoring airport activities, enforcing regulations, responding to emergencies, and providing exceptional customer service to passengers, employees, and stakeholders.

Responsibilities:

Maintain a visible and active presence in assigned areas ensuring compliance with safety and security procedures.

Respond immediately to security breaches, alarm violations, and emergency situations, including medical incidents, fire, hazardous material spills, disturbances, aircraft alerts, and other operational disruptions. Inspect airport facilities and equipment daily to ensure safe operating conditions, submitting work orders or initiating corrective action as needed. Enforce federal, state, and local laws, regulations, and ordinances by issuing citations, warnings, and notices of violation. Utilize security tools, surveillance systems, and reporting platforms (such as ASOCS) to identify and mitigate potential threats. Investigate accidents and incidents, including interviewing witnesses, gathering evidence, and preparing detailed reports. Provide exceptional customer service to travelers, airport employees, government agencies, and stakeholders. Responds to medical, fire, hazardous materials, disturbances, security violations, aircraft alerts and crashes, burglaries, alarms, and other emergencies as necessary and implements emergency procedures.

Work Hours:

Friday - Monday

8:30 PM – 7:00 AM (10-hour shifts)

Days off rotate every 90 days.

Hours may change depending on departmental needs.

Work hours may include after-hours, holidays, and weekend work.

Essential Personnel:

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.

Driving Requirement:

This position requires a Valid State of Texas Class “C” Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

This position must travel between various locations as part of the regular job duties, and the individual will be required to drive a city vehicle. Position will also be required to drive on the AOA. Successful candidate must be in possession of a Texas driver's license as authorized by the Texas Transportation Code. A driving record verification will be completed.

Skills Assessment :

A skills assessment will be required for this position.

On Call/Call Back Responsibilities:

Position may require on-call or call back responsibilities.

Overtime:

Overtime may be required with or without notice.

Good Standing – Department/Division Postings:

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

Post Interview Verification:

If you are selected as the top candidate for a position, we will contact your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates are also required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications, and a copy of your DD-214 if claiming Veteran’s preference.

Application Information:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Department may close this job posting at any time after 7 days.

Applicants/Candidates must personally respond to all application questions, interview questions, technical questions, assessments, and other job-related evaluation activities. The use of artificial intelligence or other tools to generate, augment, or provide responses during the evaluation process is prohibited.

Veteran:

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Criminal History Records Check:

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

Language:

Must have the ability to read, write, and fluently speak in English.

Benefits:

Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.

See us in action: Austin-Bergstrom International Airport - AUS - YouTube

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

- Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
- Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
- Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
- Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
- Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
- Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
- Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
- Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin: