Physician Practice Receptionist - Full Time - Primary & Obstetrical Care

At North Arkansas Regional Medical Center (NARMC ), we are committed to delivering high-quality, compassionate care to our community. As a mission-driven, independent healthcare organization, we value collaboration, innovation, and continuous learning. Our team-oriented culture fosters support at every level, empowering employees to thrive professionally and personally.

Job Summary

We are seeking a friendly, detail-oriented Receptionist to join our Physician Clinics team. In this vital front-desk role, you will be responsible for welcoming patients, verifying insurance coverage, collecting payments, and ensuring smooth clinic operations. Your professionalism and care will help create a positive, supportive experience for every patient who walks through our doors.

Key Responsibilities

- Greet and check in patients upon arrival; register them in ECW and Meditech.

- Collect and enter patient demographic, insurance, and emergency contact information.

- Explain clinic policies, payment expectations, and appointment procedures.

- Collect co-pays and outstanding balances; post payments and issue receipts.

- Prepare patient charts, including progress notes and super-bills.

- Schedule and confirm patient appointments and provide co-pay reminders.

- Enter charges into the system for billing and coding purposes.

- Verify Medicaid eligibility and process referrals and PCP assignments as needed.

- Process and scan incoming mail, including insurance checks and remittance advice.

- Perform clerical support duties: answer phones, file, type, and maintain patient paperwork.

- Prepare daily/monthly reports, balance the cash drawer, and process deposits.

- Assist with lab registrations, chart preparation, scanning, and record updates.

- Serve as a backup for phone coverage, front window check-ins, and customer service.

- Support nurses with pharmacy faxes and help manage daily filing and documentation.

- Act as the point of contact for the Follow-Up Department.

- Perform other duties as assigned by the Clinic Manager.

Qualifications

Required:

- High school diploma or GED

- Clerical, typing, and computer proficiency

- Ability to read, write, speak, and understand English

- Excellent communication and customer service skills

Preferred:

- Coursework or experience in business or office operations

- Previous experience in a medical office or clinic front desk role

Compensation & Schedule

- Competitive hourly pay based on experience

- Full-time opportunities available with varied clinic hours

Why Join Us

- Be the welcoming face of our physician clinics

- Join a compassionate and patient-centered care team

- Build your career in a supportive, community-focused healthcare environment

Benefits Overview

- Comprehensive health plans (PPO & HDHP) through NARMC Domestic Network and Cigna

- Dental and vision coverage via Delta Dental & Delta Vision

- Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)

- Basic and voluntary life insurance options

- Short- and long-term disability plans

- Accident & critical illness insurance through Lincoln Financial

- 401(k) retirement plan with up to 3.5% company match

- Paid Leave Bank (PLB) & Extended Illness Bank (EIB)

- Employee Assistance Program (EAP) & First Stop Health 24/7 counseling

- AirMed/Mercy Life Flight membership for eligible employees

- On-site wellness center & discounted Planet Fitness membership

- Tuition reimbursement & education assistance

- Employee referral bonuses and advancement opportunities

- Pet insurance and identity theft protection

- Employee discounts on prescriptions, cafeteria meals, gift shop items, and more